Luis O. Gonzalez
Hanover Park
Summary
Strong background in retail operations with focus on customer service and inventory management. Demonstrated ability in handling transactions and maintaining store organization. Proven skills in communication and teamwork.
Overview
15
15
years of professional experience
Work History
Full-time Store Associate
European sports Schaumburg IL
07.2022 - Current
- Resolved customer inquiries and issues promptly, building loyalty and enhancing brand reputation.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Packed and folded customers order, per instructions
Full-Time Top Seller
Bath and Body Works
10.2020 - 07.2021
- Provided exceptional customer service to enhance shopping experiences and drive repeat business.
- Assisted in visual merchandising to maintain brand standards and product presentation.
- Managed inventory levels to optimize stock availability and reduce shrinkage rates.
- Collaborated with management to execute promotional campaigns, increasing foot traffic during peak seasons.
- Analyzed sales data to identify trends, informing adjustments in product placement and marketing strategies.
- Developed and maintained strong relationships with customers, fostering brand loyalty through personalized interactions.
Full-Time Assistant Manager
BP Gas Station
12.2017 - 11.2018
- Trained and mentored staff to enhance customer service and operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Part-time Dog Bather
Petsmart
10.2016 - 12.2017
- Bathed and groomed dogs, ensuring cleanliness and comfort during services.
- Assisted in training new staff on bathing techniques and safety protocols.
- Monitored dog behavior during baths, addressing concerns to ensure safety.
Full-Time Assistant Manager
Sonic
02.2015 - 10.2016
Part-Time Cashier/Stocker
Dollar Tree
12.2013 - 05.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Part-Time Cashier/Carhop/Cook
Sonic
04.2011 - 11.2013
- Processed customer transactions efficiently and accurately, ensuring a smooth checkout experience.
- Maintained knowledge of menu items and promotions to assist customers effectively.
- Trained new cashiers on register operations and customer service best practices.
Education
High school -
West Leyden
FRANKLIN PARK, IL01.2010
Skills
- Fluent in speaking, writing and reading both Spanish and English languages
- Diligent customer service from multifaceted environments
- Working experience with stocking and inventory procedures
- Ability to handle most problem resolutions
- Able to work under extreme Pressure
- Great Communication skills
- Organization
- Excelled at multi-tasking with responsibilities such as; answering phones, scheduling appointments
- Client support
- Cash handling accuracy
- Attention to detail focus
Timeline
Full-time Store Associate
European sports Schaumburg IL
07.2022 - Current
Full-Time Top Seller
Bath and Body Works
10.2020 - 07.2021
Full-Time Assistant Manager
BP Gas Station
12.2017 - 11.2018
Part-time Dog Bather
Petsmart
10.2016 - 12.2017
Full-Time Assistant Manager
Sonic
02.2015 - 10.2016
Part-Time Cashier/Stocker
Dollar Tree
12.2013 - 05.2015
Part-Time Cashier/Carhop/Cook
Sonic
04.2011 - 11.2013
High school -
West Leyden