Luis Gonzalez
Des Plaines
Summary
Results-driven Housekeeping Manager with 20 years in hospitality, leading teams of up to 40 to achieve high cleanliness standards and recognition. Skilled in payroll, inventory control, and vendor negotiation, enhancing operational efficiency and guest satisfaction. Experienced in organizing tasks to ensure optimal workload distribution and maintaining cleanliness standards. Committed to supporting organizational goals through effective team leadership and guest service.
Overview
20
20
years of professional experience
Work History
Housekeeping Manager
Club Quarters Hotels
Chicago
07.2006 - Current
- Accomplished Housekeeping Manager with more than 20 years of progressive hospitality experience within Club Quarters Hotels.
- Experienced in managing housekeeping operations for large urban hotels of 350 to 428 rooms, overseeing teams of up to 40 employees including housekeepers, housemen, supervisors, assistant managers, and outsourced contractors.
- Achieved high performance standards and maintained strong guest satisfaction scores through effective team leadership.
- Managed payroll, purchasing, inventory control, budgeting, vendor negotiation, and cost control to ensure operational efficiency.
- Advanced through multiple leadership positions including Houseman, Housekeeping Supervisor, Assistant Housekeeping Manager, and Housekeeping Manager.
- Earned Hotel of the Year recognition within Club Quarters Hotels and consistently achieved Medallia cleanliness scores between 8.70 and 8.90.
- Skills: ADP, Dayforce, Opera PMS, Microsoft Excel, Word, PowerPoint, Payroll and scheduling management, Inventory and purchasing systems, Vendor and contractor coordination.
- Languages: English, Spanish.
- Managed daily housekeeping operations at a prominent hotel chain.
- Trained and supervised staff on cleaning procedures and safety protocols.
- Inspected guest rooms and public areas for cleanliness and maintenance issues.
- Developed training materials for new employees on housekeeping standards.
- Implemented inventory control systems for cleaning supplies and equipment.
- Analyzed reports on room occupancy rates, guest feedback and other relevant data to identify potential problems or areas of improvement.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Implemented cost-saving measures to reduce operating expenses.
Education
High School Diploma -
Domingo Irurita
Colombia 10-1996
Skills
- Housekeeping operations
- Cleaning and sanitation
- Restroom sanitation
- Facility management
- Workforce management
- Scheduling management
- Payroll management
- Inventory control
- Stock management
- Supply chain management
- Payroll software
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Employee training
- Customer service
- Time management
- Team leadership
- Staff development
- Staff motivation
- Problem solving
- Scheduling and planning
- Expense management
- Staff development
- Staff motivation
Accomplishments
- Hotel of the Year recognition within Club Quarters Hotels
- Medallia cleanliness scores between 8.70 and 8.90
Personal Information
Title: Housekeeping Manager
Languages
- Spanish
- English
- Spanish
Timeline
Housekeeping Manager
Club Quarters Hotels
07.2006 - Current
High School Diploma -
Domingo Irurita