Luis E. Vargas

• Promoting client retention through high quality service.
• Coached sales associates on how to meet operational and sales goals with proactive strategies.
• Personalized sales interactions by asking open-ended questions to learn personal preferences and needs.
• Pursued continuing education and training programs to continue professional development.
• Consistently met or exceeded company sales goals.
• Opening/closing cash registers. Performing tasks such as making deposits. Counting and balancing cash drawers.
• Signed for incoming shipments and processed device returns in the manager's absence.
• Monitored sales performance through the analysis of sales reports, such as traffic conversion and revenue growth, on a week-to-week basis.

T-Mobile RSM

• Trained and supervised staff, fostering a collaborative team environment.
• Monitored inventory levels, coordinating restocking efforts to meet customer demand.
• Conducted performance evaluations, providing constructive feedback to improve employee skills.
• Handled customer inquiries and complaints, ensuring timely resolution for positive experiences.
• Analyzed sales data, identifying trends to inform product selection and promotions.
• Boosted company sales by developing and implementing strategic marketing approaches.
• Hired and trained positive, enthusiastic employees to boost talents of retail team.
• Established weekly and monthly goals for sales staff to achieve desired results.
• Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
• Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
• Built and maintained strong working relationships with team members.
• Resolved customer complaints in a timely manner to maintain positive relationships with customers.