Luis Cruz
Chicago
Summary
Detail-oriented for effective staff management and problem-solving skills. Successfully trained teams and optimized operations, resulting in improved workflow and reduced turnaround times. Committed to enhancing safety and productivity in environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
Swissport Cargo Services
Chicago, IL
12.2021 - Current
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices for inventory management and equipment usage.
- Implemented process improvements that enhanced order accuracy and reduced turnaround times.
- Coordinated logistics for inbound and outbound shipments, optimizing loading and unloading schedules.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Coordinated various administrative functions, including scheduling, correspondence, and record-keeping.
Lead Cargo Agent
Swissport Cargo Services
Chicago, IL
07.2021 - 12.2021
- Oversaw cargo operations and ensured compliance with safety regulations.
- Trained new staff on cargo handling procedures and best practices.
- Implemented process improvements that reduced turnaround time for cargo processing.
- Monitored inventory levels, ensuring availability of necessary equipment and supplies.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Managed daily office operations, ensuring smooth workflow and effective communication.
Warehouse Worker
Swissport Cargo Services
Chicago, IL
06.2020 - 07.2021
- Operated forklifts and pallet jacks to efficiently transport cargo within warehouse environment.
- Managed loading and unloading processes, optimizing space utilization for maximum efficiency.
- Sorted and categorized freight shipments to ensure accurate delivery to respective locations.
- Executed breakdown and stacking of freight from ULDs to optimize cargo organization.
- Performed scanning of freight items to verify and confirm correct routing to specified locations.
Machine Operator
D&K International
Elk Grove Village, IL
11.2017 - 07.2019
- Operated and maintained machinery to ensure optimal performance and product quality.
- Monitored production processes, identifying and resolving issues to minimize downtime.
- Conducted routine equipment inspections, performing necessary repairs and adjustments.
- Led safety initiatives that resulted in reduced workplace incidents and compliance with regulations.
Dough Maker
Little Caesars Pizza
Melrose Park, IL
10.2018 - 06.2019
- Operated dough preparation equipment to ensure consistent product quality.
- Monitored ingredient inventory levels, reporting needs for timely restocking.
- Trained new staff on dough-making techniques and safety protocols.
- Maintained cleanliness and organization of workstations to meet health standards.
Cashier/Cook
Burger King
Wood Dale, IL
04.2014 - 05.2015
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints effectively, enhancing satisfaction and loyalty.
- Monitored and maintained food preparation techniques aligned with industry standards to guarantee product consistency and safety.
Cashier/Cook
Dunkin' Donuts
Bensenville, IL
05.2012 - 06.2014
- Handled cash register operations, ensuring accurate cash management throughout shifts.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Monitored inventory levels, assisting in restocking supplies to meet demand without delays.
- Addressed and resolved customer disputes to enhance satisfaction and loyalty.
- Facilitated onboarding and training processes for new employees.
Education
Associate of Arts - Criminal Justice
Wilbur Wright College
Chicago, IL05-2024
High School Diploma -
Fenton High School
Bensenville, IL05-2014
Skills
- Warehouse operations
- Inventory management
- Problem-solving
- Warehouse organization
- Staff management
- Operations management
- Customer service
- Employee training
- Effective multitasking
- Report Writing
- Attention to detail
Certification
- Criminal Justice Training - June,2014
Timeline
Warehouse Supervisor
Swissport Cargo Services
12.2021 - Current
Lead Cargo Agent
Swissport Cargo Services
07.2021 - 12.2021
Warehouse Worker
Swissport Cargo Services
06.2020 - 07.2021
Dough Maker
Little Caesars Pizza
10.2018 - 06.2019
Machine Operator
D&K International
11.2017 - 07.2019
Cashier/Cook
Burger King
04.2014 - 05.2015
Cashier/Cook
Dunkin' Donuts
05.2012 - 06.2014
Associate of Arts - Criminal Justice
Wilbur Wright College
High School Diploma -
Fenton High School