Lucy Villa
Palatine
Summary
Dynamic and results-oriented professional with over 10 years of experience across sales management, customer service, healthcare assistance, and educational support. Proven track record in leading teams to exceed sales targets, delivering exceptional client service, and providing compassionate care in healthcare settings. Skilled in developing and implementing effective strategies, fostering strong client relationships, and adapting to diverse environments. Committed to continuous professional development, holding certifications in AED/CPR and Life Coaching.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health Aide
Right At Home
04.2023 - 11.2024
- Provided compassionate in-home care to elderly and disabled clients, assisting with daily living activities such as bathing, grooming, and meal preparation.
- Monitored clients' health and reported changes in condition to families and medical professionals.
- Maintained a clean and safe living environment, ensuring clients’ comfort and well-being.
- Built strong relationships with clients, offering emotional support and companionship.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Spa Receptionist
Hand and Stone
04.2023 - 03.2024
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Fitness Center Attendant
Buffalo Grove Park District
06.2022 - 01.2023
- Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.
- Managed inventory of gym supplies, ensuring adequate stock levels for uninterrupted operations while minimizing waste.
- Handled administrative tasks such as membership management, billing inquiries, and scheduling appointments efficiently to optimize workflow within the facility.
- Promoted additional services offered at the fitness center such as personal training sessions or specialized classes to increase revenue streams without being overly salesy.
After-School Program Leader
Buffalo Grove Park District
06.2022 - 01.2023
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 60 students.
Senior Sales Manager
Delta Sonic Car Wash Systems
09.2015 - 04.2022
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
Education
Associate of Applied Science - Construction Management
Westwood College
Chicago02-2016
Skills
- Client Relations: Developed strong relationships with clients, ensuring satisfaction and repeat business
- Communication: Effectively conveyed information to clients and team members, fostering a collaborative environment
- Problem-Solving: Addressed client concerns promptly, ensuring a positive experience
- Sales Strategy Development: Created and implemented strategies to drive sales and meet targets
- Market Analysis: Assessed market trends to identify opportunities for growth
- Promotional Campaigns: Designed and executed campaigns to attract and retain clients
- Scheduling and Coordination: Managed appointments and coordinated between clients and service providers
- Record Keeping: Maintained accurate client records and managed confidential information
- Financial Management: Handled transactions, processed payments, and managed budgets
Customer Service:
Sales and Marketing:
Administrative:
- Patient Care: Assisted clients with daily activities, ensuring their comfort and well-being
- Health Monitoring: Monitored clients' health and reported changes to appropriate personnel
- Safety Protocols: Ensured adherence to health and safety regulations
- Team Management: Led and trained teams to achieve organizational goals
- Collaboration: Worked effectively with cross-functional teams to enhance service delivery
- Conflict Resolution: Addressed and resolved team conflicts to maintain a harmonious work environment
- Software Proficiency: Skilled in using various software applications relevant to each role
- Data Analysis: Analyzed data to inform decision-making and improve processes
- Project Management: Managed projects from inception to completion, ensuring timely delivery
Healthcare and Wellness:
Leadership and Teamwork:
Technical:
Certification
AED/CPR Certified
American Red Cross
- Completed comprehensive training in cardiopulmonary resuscitation (CPR) and the use of automated external defibrillators (AEDs).
- Equipped to respond effectively in emergency situations, ensuring the safety and well-being of individuals.
Certified Life Coach
Alison
- Completed the "Professional Life Coach" course, covering essential life coaching skills and techniques, strategies for overcoming setbacks, and practical suggestions for achieving personal goals.
- This CPD-accredited course provided foundational principles for effective coaching.
Timeline
Home Health Aide
Right At Home
04.2023 - 11.2024
Spa Receptionist
Hand and Stone
04.2023 - 03.2024
Fitness Center Attendant
Buffalo Grove Park District
06.2022 - 01.2023
After-School Program Leader
Buffalo Grove Park District
06.2022 - 01.2023
Senior Sales Manager
Delta Sonic Car Wash Systems
09.2015 - 04.2022
AED/CPR Certified
American Red Cross
- Completed comprehensive training in cardiopulmonary resuscitation (CPR) and the use of automated external defibrillators (AEDs).
- Equipped to respond effectively in emergency situations, ensuring the safety and well-being of individuals.
Certified Life Coach
Alison
- Completed the "Professional Life Coach" course, covering essential life coaching skills and techniques, strategies for overcoming setbacks, and practical suggestions for achieving personal goals.
- This CPD-accredited course provided foundational principles for effective coaching.
Associate of Applied Science - Construction Management
Westwood College
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