Lucy Ratzki
Mount Prospect
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and problem-solving. Well-versed in communication along with strong customer service skills. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings. Committed to driving team success and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Self-employed Childcare Provider
Myself
06.2022 - Current
- Supervised daily activities, ensuring safety and well-being of children in care.
- Implemented activities to enhance children's learning and play experiences.
- Developed age-appropriate activities and crafts to engage children.
- Collaborated with parents to provide updates on child progress and address concerns.
Food and Beverage Server
Egg Harbor Cafe
01.2024 - 08.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and efficient service delivery in fast-paced environment.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
Manager
Capannaris Ice Cream
03.2022 - 08.2025
- Assisted in daily operations to ensure efficient workflow and task completion.
- Supported team members by providing training on new processes and tools.
- Collaborated with colleagues to resolve issues and enhance team performance.
- Accomplished multiple tasks within established timeframes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Prospect High School
Mount Prospect, ILSkills
- Guest satisfaction
- Strong work ethic
- Customer service
- Positive attitude
- Effective communication
- Decision-making
- Sales techniques
Timeline
Food and Beverage Server
Egg Harbor Cafe
01.2024 - 08.2025
Self-employed Childcare Provider
Myself
06.2022 - Current
Manager
Capannaris Ice Cream
03.2022 - 08.2025
High School Diploma -
Prospect High School
Leadership
- Kairos Leadership
- Operation Snowball Leadership
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