Lucy Morales
Berwyn
Summary
Dynamic and dedicated professional with a positive attitude and strong customer service skills, honed at Target and Dunkin' Donuts. Proven ability to enhance team efficiency through collaboration and attention to detail, while maintaining a safe and organized work environment. Committed to delivering exceptional guest experiences and fostering lasting relationships.
Overview
7
7
years of professional experience
Work History
Team Member
Target
10.2023 - Current
- Assisted team in daily operations, ensuring smooth workflow and timely task completion.
- Learned safety protocols and proper use of tools to maintain a secure work environment.
- Collaborated with colleagues to enhance team efficiency and support project goals.
- Adapted quickly to changing priorities, demonstrating flexibility in high-pressure situations.
Crew Member
Dunkin' Donuts
04.2023 - 10.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and fostering repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly to minimize wait times.
- Collaborated with team members to maintain cleanliness and organization of workstations, contributing to a safe workplace.
- Assisted in inventory management by restocking supplies and monitoring stock levels to support operational efficiency.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
Server/Busboy/Cashier
Blend
02.2019 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled customer inquiries and complaints promptly, improving guest satisfaction rates.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
GED -
J Sterling Morton West High School
Berwyn, ILSkills
- Positive attitude
- Customer service
- Attention to detail
- Collaboration and teamwork
- Cleaning
- Workplace safety
Languages
English
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Outdoor Recreation
- Gym Workouts
Timeline
Team Member
Target
10.2023 - Current
Crew Member
Dunkin' Donuts
04.2023 - 10.2024
Server/Busboy/Cashier
Blend
02.2019 - 08.2022
GED -
J Sterling Morton West High School