Summary
Overview
Work History
Education
Skills
Timeline
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Lucia Martinez

Chicago

Summary

Dynamic and reliable professional with extensive experience at Culver's Restaurant, excelling in cash handling and maintaining cleanliness. Proven ability to foster teamwork and enhance customer satisfaction through effective communication and organization. Adaptable in fast-paced environments, consistently delivering exceptional service and supporting colleagues to achieve operational goals.

Overview

3
3
years of professional experience

Work History

Floor Staff Member

Culver's Restaurant
05.2025 - Current
  • Assisted customers with menu selections and provided exceptional service experiences.
  • Maintained cleanliness and organization of dining area, ensuring a welcoming environment.
  • Collaborated with team members to ensure timely order fulfillment during peak hours.
  • Monitored stock levels of supplies and communicated needs to management promptly.
  • Trained new staff on operational procedures and customer service best practices.
  • Adapted quickly to changing demands in a fast-paced restaurant environment.
  • Assisted with store closing procedures, ensuring thorough preparation for each day''s business activities.
  • Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.

Host

Summer House Santa Monica
08.2024 - 04.2025
  • Greeted and seated guests efficiently, ensuring smooth flow of dining experience.
  • Managed reservation system, optimizing table turnover and guest satisfaction.
  • Handled customer inquiries and complaints with professionalism, fostering positive relationships.
  • Trained new hosts on procedures, improving team performance and service consistency.
  • Answered customer questions about hours, seating, and menu information.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Floor Staff Member

Culver's Restaurant
12.2023 - 08.2024
  • Contributed to positive team dynamics through effective communication and collaboration skills.
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
  • Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.

Camp Counselor

Fred’s Camp
06.2022 - 07.2022
  • Supervised daily activities for campers, ensuring a safe and engaging environment.
  • Organized and facilitated recreational programs, promoting teamwork and social skills among participants.
  • Assisted in developing age-appropriate curriculum, enhancing camper learning experiences.
  • Monitored camper behavior, implementing conflict resolution strategies to maintain harmony.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.

Education

Bachelor of Arts - Psychology

DePaul University
Chicago, IL
06-2028

High School Diploma -

Lincoln Park High School
Chicago, IL
05-2024

Skills

  • Cleanliness and hygiene
  • Workplace safety
  • Cash handling expertise
  • Patience and empathy
  • Reliability and punctuality
  • Strong teamwork
  • Professional appearance
  • Reliable and responsible

Timeline

Floor Staff Member

Culver's Restaurant
05.2025 - Current

Host

Summer House Santa Monica
08.2024 - 04.2025

Floor Staff Member

Culver's Restaurant
12.2023 - 08.2024

Camp Counselor

Fred’s Camp
06.2022 - 07.2022

Bachelor of Arts - Psychology

DePaul University

High School Diploma -

Lincoln Park High School

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Lucia Martinez