Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Lucia Velez

Palos Park

Summary

Dedicated customer service professional with proven cash handling and transaction processing skills. Known for maintaining a calm demeanor during busy periods and effectively collaborating with team members to enhance customer satisfaction.

Overview

1
1
year of professional experience

Work History

Barista/Customer Service Cashier

Marouf Cafe
Orland Park
01.2025 - 08.2025
  • Prepared and served a variety of coffee beverages to customers.
  • Maintained cleanliness and organization of the cafe work area.
  • Assisted customers with menu selections and answered inquiries.
  • Operated espresso machines and brewing equipment efficiently.
  • Handled cash transactions and processed payments accurately.
  • Maintained calm demeanor during high-volume periods and special events.

Cashier/Machine Operator/Kitchen Crew Member

Andy's Frozen Custard
Orland Park
04.2024 - 03.2025
  • Processed customer transactions efficiently at a popular frozen custard shop.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Handled cash and credit card payments accurately during busy shifts.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

Amos Alonzo Stagg
Palos Hills, IL
12-2025

Skills

  • Customer service
  • Cash handling
  • Team collaboration
  • Conflict resolution
  • Time management
  • Inventory management
  • Sales techniques

Affiliations

  • Gym
  • Running
  • Traveling
  • Business club

Languages

English
Professional
Spanish
Limited

Accomplishments

  • HOSA (med. club) state qualifier

References

References available upon request.

Timeline

Barista/Customer Service Cashier

Marouf Cafe
01.2025 - 08.2025

Cashier/Machine Operator/Kitchen Crew Member

Andy's Frozen Custard
04.2024 - 03.2025

High School Diploma -

Amos Alonzo Stagg

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Lucia Velez