Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Buckson

Big Rock

Summary

I'm a results-driven, extroverted college student with a strong work ethic and exceptional customer service skills, honed as a server at Fireside Grille and a manager at DairyJoy Drive-In. I hold proven ability and motivation to enhance guest satisfaction through effective conflict resolution and team collaboration. Experienced in cash handling and time management, consistently improving efficiency and keeping positive relationships with customers.

Overview

4
4
years of professional experience

Work History

Server

Fireside Grille
09.2024 - 09.2025
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed order accuracy and timely delivery to enhance guest satisfaction.
  • Collaborated with kitchen team to streamline service during peak hours.
  • Implemented suggestions for menu improvements based on guest feedback.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members for efficient workflow.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by attending to their needs and providing personalized service.

Manager/Cashier/Cook

DairyJoy Drive-In
04.2021 - 09.2025
  • Assisted in daily operations by working in all restaurant areas while ensuring customer service and workflow efficiency.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining communication, and ensuring high-quality food and ice cream/customer service.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.

Education

Physical Education

Waubonsee Community College
Sugar Grove, IL

High School Diploma -

Hinckley Big-Rick High School
Hinckley
06.2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Cleanliness standards
  • Team collaboration
  • Suggestive selling
  • Task prioritization
  • Team leadership
  • Decision-making
  • Relationship building
  • Conflict resolution

Timeline

Server

Fireside Grille
09.2024 - 09.2025

Manager/Cashier/Cook

DairyJoy Drive-In
04.2021 - 09.2025

Physical Education

Waubonsee Community College

High School Diploma -

Hinckley Big-Rick High School

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Lucas Buckson