Lucas Buckson
Big Rock
Summary
I'm a results-driven, extroverted college student with a strong work ethic and exceptional customer service skills, honed as a server at Fireside Grille and a manager at DairyJoy Drive-In. I hold proven ability and motivation to enhance guest satisfaction through effective conflict resolution and team collaboration. Experienced in cash handling and time management, consistently improving efficiency and keeping positive relationships with customers.
Overview
4
4
years of professional experience
Work History
Server
Fireside Grille
09.2024 - 09.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen team to streamline service during peak hours.
- Implemented suggestions for menu improvements based on guest feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members for efficient workflow.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by attending to their needs and providing personalized service.
Manager/Cashier/Cook
DairyJoy Drive-In
04.2021 - 09.2025
- Assisted in daily operations by working in all restaurant areas while ensuring customer service and workflow efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining communication, and ensuring high-quality food and ice cream/customer service.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
Physical Education
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
Hinckley Big-Rick High School
Hinckley06.2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- Team collaboration
- Suggestive selling
- Task prioritization
- Team leadership
- Decision-making
- Relationship building
- Conflict resolution
Timeline
Server
Fireside Grille
09.2024 - 09.2025
Manager/Cashier/Cook
DairyJoy Drive-In
04.2021 - 09.2025
Physical Education
Waubonsee Community College
High School Diploma -
Hinckley Big-Rick High School