Lubna Minhaj
Des Plaines
Summary
Dynamic Information Security Analyst with a proven track record at Oak Crest Laboratory Services, adept at security risk assessment and incident response. Successfully developed comprehensive security policies and conducted training programs, enhancing organizational defenses and compliance. Strong problem-solving skills and effective communication foster collaboration and drive results in high-stakes environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Security Analyst
Oak Crest Laboratory Services,INC.
Algonquin
09.2024 - Current
- Identified and assessed potential security risks and vulnerabilities in organizational systems and networks.
- Utilized various security tools to detect and respond effectively to security incidents.
- Developed and executed comprehensive response plans for incident containment, eradication, and recovery.
- Created and updated security policies and procedures to align with industry standards and regulations.
- Implemented and managed multiple security measures, including firewalls and intrusion detection systems.
- Ensured all software and hardware maintained latest security patches for optimal protection.
- Conducted training sessions and awareness programs to educate employees on security best practices.
- Evaluated and recommended innovative security tools to enhance organizational defenses.
Information Security Analyst(STEM OPT)
Life Long Labs
Lombard
04.2024 - 08.2024
Information Security Analyst(OPT)
Life Long Labs
Lombard
01.2024 - 04.2024
- Developed firewalls and security measures to protect systems from threats.
- Recommended software and hardware solutions to enhance information storage and security.
- Assisted in creating best practices for employees to mitigate data theft risks.
- Authored reports detailing diagnostic test findings and cyber attack events.
- Upgraded systems by implementing and maintaining robust security controls.
Information Security Analyst(OPT)
American Green Smokes
Lombard
07.2023 - 04.2024
- Compiled reports detailing security breaches and assessed damage extent.
- Installed software solutions, including firewalls and data encryption programs, to safeguard sensitive information.
- Monitored company network for security breaches and conducted investigations on incidents.
- Researched latest information technology security trends to implement state-of-the-art protection measures.
- Developed comprehensive security plan outlining best practices for organizational standards.
Programmer Analyst(CPT)
American Green Smoke
Lombard
01.2022 - 05.2022
- Modified computer security files to include new software and rectify access status errors.
- Developed strategies to protect computer files from unauthorized modifications and disclosures.
- Monitored data file usage to regulate access and ensure information security.
- Reviewed security procedure violations, discussing corrective actions with violators to prevent recurrence.
- Documented policies and procedures for emergency measures in computer security, including testing protocols.
Assistant Manager
Genpact
Hyderabad
11.2019 - 07.2021
- Managed end-to-end cash applications operations to ensure efficiency and accuracy.
- Achieved cost savings by developing functional solutions for operational challenges.
- Produced thorough, accurate reports of project activities in a timely manner.
- Collaborated with team members to meet project objectives and deadlines.
- Recruited and trained new employees to fulfill job requirements effectively.
- Conducted comprehensive research and data analysis to support strategic planning.
- Updated and maintained databases with current information to enhance workflow.
- Demonstrated strong problem-solving skills, efficiently resolving operational issues.
Management Trainee
Genpact
Hyderabad
12.2017 - 10.2019
- Managed Collections Operations with a team of 5 and Cash Applications Operations with a team of 2 for global retail clients.
- Led a team of 7 to manage collections, cash applications, and customer master setup for a US-based client.
- Maintained daily operational rigor achieving 100% SLA adherence and zero defect operations.
- Conducted regular stakeholder calls to discuss process progress and performance metrics.
- Facilitated quarterly one-on-one meetings to address employee growth paths and improvement areas.
- Attended governance meetings, preparing action plans and ensuring implementation.
- Oversaw compliance with SOX audits, ensuring no defects or feedback issues arose.
- Conducted training sessions on call handling, email writing skills, and prepared learning paths for new employees.
Process Developer
Genpact
Hyderabad
05.2015 - 11.2017
- Transitioned two retail account portfolios with total AR of ~$450 million to remote management.
- Managed daily activities for top accounts without onshore support since transition.
- Executed end-to-end accounts receivable processes, including collections and deduction analysis.
- Conducted periodic account reconciliations and ensured accurate cash applications with offshore team.
- Maintained daily operational rigor to achieve 100% SLA adherence on process metrics.
- Facilitated governance meetings with sales team to resolve disputes and deductions.
- Reviewed SOPs and process maps regularly to capture updates and compliance.
- Trained team members and conducted refresher sessions to address training gaps.
Collections and Credit Analyst
Dell Inc.
Hyderabad
11.2012 - 02.2014
- Reconciled customer accounts and resolved complex invoicing and cash application issues to maintain liquidity.
- Managed workload prioritization to align with quarterly targets and enhance customer satisfaction.
- Provided first-line customer support by addressing queries and resolving issues promptly.
- Coordinated with internal departments such as sales, logistics, and credit verification to resolve financial discrepancies.
- Developed payment plans for customers facing cash flow challenges.
- Researched and resolved payment discrepancies on customer accounts effectively.
Credit Analyst
Bank Of America
Hyderabad
02.2010 - 05.2011
- Managed collections on delinquent customer accounts to reduce outstanding balances.
- Executed loan recovery processes for accounts with filed installment payment disputes.
- Facilitated payment collections through inbound calls, enhancing cash flow.
- Developed repayment plans for defaulting customers to promote financial responsibility.
- Educated customers on government programs to assist with payment arrangements.
- Corrected monthly statements and performed periodic account reconciliations to ensure accuracy.
Education
Masters -
Computer/Information Technology Services Administration And Management
01.2023
Bachelors -
Computer Science & Engineering
01.2007
Higher Secondary School -
Little Flower Junior College
01.2003
Secondary School -
Johnson Grammar High School
01.2001
Skills
- Service delivery and operations management
- Customer relationship and stakeholder management
- Change management and facilitation
- Training and mentoring
- Security risk assessment and incident response
- Firewall management and data encryption
- Security training and policy development
- Problem solving and regulatory compliance
- Effective communication and team collaboration
- Risk management
Certification
- Credit Management
- Lean Trained, Tested and Certified
- GB Trained and Tested
- HIPPA Certified
Accomplishments
- Recipient of multiple awards for Operations and Performance Excellence from customers
- Received the Silver Award for exemplary performance
- Extra Miler award
- Received multiple performance excellence awards from internal process owners
Languages
- English
- Hindi
- Urdu
Personal Information
- Passport Expiry Date: 07/2029
- Date of Birth: 11/25/86
Timeline
Information Security Analyst
Oak Crest Laboratory Services,INC.
09.2024 - Current
Information Security Analyst(STEM OPT)
Life Long Labs
04.2024 - 08.2024
Information Security Analyst(OPT)
Life Long Labs
01.2024 - 04.2024
Information Security Analyst(OPT)
American Green Smokes
07.2023 - 04.2024
Programmer Analyst(CPT)
American Green Smoke
01.2022 - 05.2022
Assistant Manager
Genpact
11.2019 - 07.2021
Management Trainee
Genpact
12.2017 - 10.2019
Process Developer
Genpact
05.2015 - 11.2017
Collections and Credit Analyst
Dell Inc.
11.2012 - 02.2014
Credit Analyst
Bank Of America
02.2010 - 05.2011
Masters -
Computer/Information Technology Services Administration And Management
Bachelors -
Computer Science & Engineering
Higher Secondary School -
Little Flower Junior College
Secondary School -
Johnson Grammar High School