Lourdes J Cisneros
Chicago
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
Pilsen Wellness Center
2319 S Damen Ave Chicago, IL 60608
01.2024 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
Office Manager
Pilsen Wellness Center
2319 S Damen Avenue Chicago, IL 60608
08.2023 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Administrative Assistant
Pilsen Wellness Center
2319 S Damen Avenue Chicago, IL 60608
02.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
High School Diploma -
Gurdon S. Hubbard High School
6200 S Hamlin Ave, Chicago, IL 6062906.2021
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Customer service
- Multitasking
- Writing skills
- Critical thinking
- Active listening
- Deadline management
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Analyst
Pilsen Wellness Center
01.2024 - Current
Office Manager
Pilsen Wellness Center
08.2023 - 12.2023
Administrative Assistant
Pilsen Wellness Center
02.2022 - 08.2023
High School Diploma -
Gurdon S. Hubbard High School