Lourdes Torres
Project Coordinator
Chicago,IL
Summary
Seasoned and accomplished Project Coordinator with extensive experience that encompasses Project Management, Analysis, and administrative services.
Motivated leader with strong organizational abilities, as well-as, the ability to identify and provide solutions to inherent project issues/risks that will help increase process efficiencies.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
Allied Universal Technology Services-IL
Lombard, IL, Illinois
6 2023 - Current
- Process new Construction/Installation projects set-up in SAP, upon project approval and releases
- Submit Permit Application via the COC portal
- Schedule & Facilitate Sales to Ops meetings to clearly identify scope, schedule, & billing requirement
- Prepare & Submit billing for standard and AIA billing
- (Managing over 225 projects simultaneously.) Request Lien Waivers, when applicable
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance, implementing training programs and conducting regular performance reviews.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
- Oversaw day-to-day operations of large teams across several sites.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Boosted productivity by establishing effective communication channels between departments.
- Process Close Out Initiatives
- (O&M's, Warranties, Certificates of Completion.)
- Increased revenue through strategic planning and market analysis.
- Collaborated with sales team to identify opportunities for growth and expansion.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Compiled training materials for new employees and tracked skill development.
Project Coordinator
MTH Industries
Hillside, IL
05.2022 - 10.2022
- Processed daily/weekly/monthly administrative tasks for Building Services, Underlayment & Glass projects
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Document Management/Procured: COI's, RFP's, RFI's, & Submittals
- Processed New Vendor Applications
- Created Cost analysis reports per project & reported WIP projections
- Managed Project Schedules & project deliverables, per Scope of Work
- Requested Quotes for project Specific materials and manage material orders and deliveries
- Created & distributed Contracts, Proposals & Purchase Orders & Invoices
- Weekly Tool Box Talk and Created Safety Decks for large projects
- Created Job Tickets for Shop Fabrications & Notice to Proceed
- POC for all teams regarding project deliverables, cost analysis and closeouts.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Kept corporate and client information confidential, adhering to data safety measures.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Maintained database and spreadsheets with accurate inventory and status.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Streamlined project management processes by implementing new organizational tools and software.
Regulatory Compliance Manager
Jacobs Technologies
Chicago, IL, Illinois
05.2021 - 12.2021
- Managed over75+ Small Cell Operation (CRAN+MACRO) Workflows to ensure on-time project delivery and budgetary requirements were met and maintained, per contract terms
- Compiled, tracked and presented detailed weekly and monthly project reports to management for efficient decision making and budgetary planning in Excel
- Abstracted SOW from CD's and simplified for Compliance Review and Submittal
- Reviewed all compliance deliverables for accuracy and escalated discrepancies, where applicable
- Review and Approved Compliance Deliverable per project scope
- Ordered, reviewed and tracked all proprietary documents and deliverables
- Facilitated weekly calls on project status and document delivery
- Administered the order and receipt of all materials to ensure network build production was on time
- Assisted in administrative operational tasks, where applicable.
- Served as subject matter expert on industry-specific regulations, providing guidance to stakeholders across various departments on best practices for maintaining compliance standards.
- Managed cross-functional teams to ensure timely implementation of new regulations, minimizing potential fines or penalties.
- Reduced company risk exposure by identifying and addressing areas of non-compliance through comprehensive audits.
- Monitored ongoing changes to industry regulations, swiftly adapting compliance strategies to account for new rules or requirements.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
Project Coordinator
CCSI Networks
Downers Grove, Illinois
02.2020 - 12.2020
- Oversaw and manage Network/Construction project milestones from start to finish, for the Midwest region
- Managed all Fiber Construction Operation Workflows to ensure on-time project delivery and budgetary requirements were met and maintained, per contract terms
- Compiled, tracked and presented detailed weekly and monthly project reports to management for efficient decision making and budgetary planning in Excel
- Performed all QC and Close Out Audits with adherence to Permits, As-Builts, Post Construction Photos, Fiber Panel Charts, Small Cell Installations for project complete reporting and contract close
- Handled all sub-contractor and Vendor Invoicing including Billing, while managing multi-million-dollar project budgets using Oracle Netsuite Platform and Excel
- Provided, directed and delivered project SOW to sub-contractors as needed
- Maintained all trackers and financial reporting tools in Verizon's Proprietary Platforms
- (3GIS, CoFEE, Venue)
- Prepared project status reports by collecting, analyzing, and summarizing information to assist in optimizing margins against estimates
- Handled and settled any financial disputes according to Service agreements with contractors on a need by basis
- Excelled in providing exceptional client satisfaction by overly communicating project scopes and understanding client needs and customer expectations.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
Construction Project Coordinator
Tillman Infrastructure
Elk Grove, IL
07.2018 - 01.2019
- Managed 45+ Telecom & Tower Build Construction Projects
- Prepared & Coordinated BID packages and Contract Agreements, for distribution
- Facilitated and maintained all project Document Files & Data
- Provided & Maintained BOM's & Schedules
- Obtained all Utility Easements, Line Extension Agreements and SLA's per project needs
- Tracked all task priorities/work assignments, schedules and provided guidance to minimize timeline risks
- Reviewed and validated the accuracy of Vendor Contracts, CD's, Redlines, Geo Reports, Tower and Foundation drawings, as needed and ensured the availability of resources
- (Slip Sheets where applicable)
- Quality Control of utility specs and address any issues with design solutions, where applicable
- Closely tracked and monitored progress of all project's tasks in an organized manner and provided regular reporting to the Director
- Processed procurement and financial reports as needed utilizing ERP
- Managed all Large Excel Trackers (Pivot Tables, V-Look Ups, Conditional Formatting, etc.)
- Provided follow-up for general inquiries, issues or concerns, feedback on ongoing and completed projects as required
- Close-Out Initiatives, when applicable.
Project Coordinator
Pepper
Chicago, Illinois
11.2017 - 01.2018
- Helped coordinate and drive all design initiatives while working under the direction of the Project Managers
- Initiated Request for Bids, RFP's, RFI's, and material submittals to Architect and Sub-contractors
- Monitored the submittal packages to ensure approvals were handled in a timely manner
- Created/distributed to Sub -Contract Agreements for NTP and Change Orders
- Verified and tracked COI's and requested changes, if needed
- Project Milestone Tracking of Materials and General Contractor's Schedules
- Requested all Close-Out Docs for project completion to submit for Final Bill.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Project Management Analyst
Rangam Consulting-Oakbrook Terrace, IL
12.2016 - 06.2017
- Assisted in the deployment of Scoping, Scheduling and Tracking for on time delivery of project deliverables as directed on contract releases
- Utilized heavy MS project and Excel to manage all project delivery tasks and pay point milestones
- Created and routed Contract Requisition, Change Orders, and Payment Authorizations
- Managed Work/MR's (material) for project needs and escalated delay issues to upper management when applicable
- Processed Financial Project Close-Outs.
Management Analyst
United Airlines-Elk Grove Village, IL
05.2016 - 12.2016
- Supported all business units with Technology Refresh initiatives
- Prepared daily, weekly and monthly reports from Excel for clients
- Assisted Project Manager(s) with the adherence and documentation of process and procedures
- Created and updated Meeting Minutes and Issues Log; as needed
- Reviewed, monitored and updated project schedules/milestones in MS Project
- Updated and maintained Metric/SLA reports
- Supported all business units with Technology Refresh initiatives
- Financial Support; Process procurement needs utilizing Oracle, when applicable.
Project Coordinator
SAC Wireless-Chicago, IL
09.2012 - 04.2016
- Employed and directed all day-to-day office operations, provided fundamental support to New Market launch team and external consultants; while building, retaining, and maintaining relationships and customer/client satisfaction while executing regional launch objectives
- Managed three MS Excel databases trackers to reflect business changes and updates; daily updates were uploaded to the SharePoint portal
- Created purchase orders in Oracle using approved BOM's (Bill of Materials) Administered launch AP accounts, processed AP requisitions, General Ledger coding, processed payment of invoices, and wrote local checks out to contractors with approval Received, logged, and tracked all new market launch initiatives and communicated escalated issues to appropriate Reps
- To implement approved solutions
- Conducted and tracked on-site receipt of materials received through Cats Web and employed weekly audits through internal software Fulcrum and financial reports
- Facilitated all conference calls with external vendors and field teams regarding all financial opportunities
- Received material updates and quarterly forecasted reports
- Meeting planner for new vendors and negotiated material quotes to ensure budgetary guidelines were met
- Managed New Site Build project scope/planning, budgeted approval review, in addition to creating an executable project schedule to ensure successful delivery and execution
- Planned and assisted in the acquisition, zoning, and permitting processes for New Site Builds
- Updated Regulatory and Compliance project plans for NSB project
- Managed project execution to ensure adherence to budget, schedule, and scope
- Supervised, monitored, and reported on the progress of 3rd party vendors in the delivery of landlord consents, design and construction drawings, regulatory and compliance, lease amendments, and government approvals
- Ordered, reviewed, and QC of Compliance documentation: EH&S, FCC & FAA, RDFS's, 1A/2C surveys, NEPA's, Tape Drops, BTA's, Lease Amendments, A&E CD's, Zoning & BP applications
- Facilitated R&C training across business units to align business needs to ensure successful execution of project scopes
- Responsible for all Procurement needs relating to Compliance
- (OOM, BOM, PO's and Payment Authorizations)
- Provided in depth reporting of all project initiatives and close-outs.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Education
GED -
Kennedy King Community College
Chicago, IL09.2001
Skills
MS Office Suite
Access
MS Project
Google Docs
SharePoint
Siterra
FileNet
Hubspot
Microsoft Power BI
Ariett
Oracle
AS8
Viewpoint
SAP by Design
ERP
ProCore
BlueBeam
3GIS
NetSuite
Track It
Project Scheduling
Scheduling Management
Training Management
Process Implementation
Customer Invoicing
Supply Ordering
Forecasting
Safety oversight
Project Management
Scheduling Coordination
Inventory Coordination
Customer Relationship Management
Compliance Management
Quality Assurance
Project Planning
Data Analysis
Cost Control
Contract Administration
Problem-Solving
Problem-solving abilities
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Project Coordinator
MTH Industries
05.2022 - 10.2022
Regulatory Compliance Manager
Jacobs Technologies
05.2021 - 12.2021
Project Coordinator
CCSI Networks
02.2020 - 12.2020
Construction Project Coordinator
Tillman Infrastructure
07.2018 - 01.2019
Project Coordinator
Pepper
11.2017 - 01.2018
Project Management Analyst
Rangam Consulting-Oakbrook Terrace, IL
12.2016 - 06.2017
Management Analyst
United Airlines-Elk Grove Village, IL
05.2016 - 12.2016
Project Coordinator
SAC Wireless-Chicago, IL
09.2012 - 04.2016
Operations Coordinator
Allied Universal Technology Services-IL
6 2023 - Current
GED -
Kennedy King Community College
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