Louisa Marks
Hanover Park
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
GI Alliance of Illinois
03.2022 - Current
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Check in-out
- Prepared charts for next day.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
Medical Assistant/Receptionist
AMITA Health Medical Group
04.2016 - 03.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
Education
Graduate Certificate - Medical Assistant
Lincoln College
Lincoln, Illinois, IL02-2016
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- Appointment setting
- HIPAA guidelines
- HIPAA compliance
- Payment collection
- Electronic medical records
- EMR / EHR
- Medical charting
- Co-payment collection
- Customer service
- Collaboration and teamwork
- Cash handling
- Time management
Timeline
Medical Receptionist
GI Alliance of Illinois
03.2022 - Current
Medical Assistant/Receptionist
AMITA Health Medical Group
04.2016 - 03.2022
Graduate Certificate - Medical Assistant
Lincoln College
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