Lorrie Wilkins
Chicago,Illinois
Summary
Dynamic professional with a proven track record at Misericordia Home, excelling in problem-solving and effective communication. Possess keen eye for detail with office software familiarity, scheduling, payroll, coordinating meetings, and conserving confidential records preventing unauthorized disclosure. Adept at training and mentoring teams, fostering a collaborative environment while maintaining meticulous documentation and organizational standards. Proactively seeking a position in Administration to intensify current abilities while aiming to expand skillset and ultimately climb the ladder.
Overview
4
4
years of professional experience
Work History
Residential DSP Supervisor
Misericordia Home
Chicago, IL
09.2023 - Current
- Oversaw daily processing operations to ensure compliance with safety and quality standards.
- Managed approximately 30 incoming calls, an emails per day from various individuals.
- Trained and mentored team members on best practices and operational efficiency.
- Implemented process improvements that enhanced workflow and reduced processing time.
- Coordinated scheduling and resource allocation to optimize team performance.
- Conducted regular audits to maintain adherence to organizational policies and regulations.
- Collaborated with cross-functional teams to address operational challenges effectively.
- Developed training materials to enhance staff knowledge on processing protocols and procedures.
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Collaborated with director on process improvement initiatives to attain goals.
- Boosted employee morale with regular performance feedback, recognition, and team-building activities.
Direct Support Professional (DSP)
Misericordia Home
Chicago, IL
09.2023 - 11.2024
- Provided compassionate support to individuals with disabilities, enhancing quality of life through daily assistance to a specific group of 4 residents per day while keeping an eye on a total of 16 residents in the entire home.
- Developed and implemented personalized care plans, promoting independence and personal growth for residents.
- Collaborated with multidisciplinary teams to coordinate services, ensuring comprehensive care delivery for all clients.
- Conducted regular assessments of client needs, adjusting support strategies to improve individual outcomes consistently.
- Trained and mentored new staff on best practices in direct support, fostering a collaborative work environment.
- Advocated for resident rights and needs, effectively communicating with families and external agencies to facilitate resources.
- Streamlined documentation processes for incident reports and progress notes, improving accuracy and compliance with regulations.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Crew Member
Chipotle Mexican Grill
Chicago
07.2022 - 11.2024
- Delivered exceptional customer service by assisting guests with menu selections and addressing inquiries.
- Prepared food items according to company standards, ensuring quality and presentation consistency.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Collaborated with team members to efficiently manage high-volume service periods during peak hours.
- Trained new crew members on operational procedures, fostering a supportive learning environment.
- Worked front counter, drive-thru and other areas, enhanced customer satisfaction by 25% in a 6-month period.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Associate
Bath & Body Works Inc.
Chicago, IL
04.2023 - 03.2024
- Led team initiatives to enhance customer engagement through effective product displays and merchandising strategies.
- Streamlined inventory management processes, improving accuracy and reducing stock discrepancies.
- Trained new associates on operational procedures, fostering a collaborative and efficient work environment.
- Analyzed sales trends to inform strategic decisions for seasonal promotions and product assortments.
Executive Sales Associate
Luxe
Chicago, IL
03.2023 - 05.2023
- Led development of strategic sales initiatives to enhance customer engagement and drive revenue growth.
- Mentored junior sales associates, fostering skill development and improving overall team performance.
- Analyzed market trends to inform product positioning and optimize sales strategies for competitive advantage.
- Collaborated with cross-functional teams to streamline operations and enhance customer satisfaction metrics.
- Executed comprehensive sales presentations, establishing strong client relationships and closing high-value deals.
- Delivered compelling sales presentations that highlighted product benefits and addressed client concerns effectively.
- Increased sales revenue by developing strong customer relationships and providing exceptional service.
Education
Bachelor of Science - Early Childhood Education
National Louis University
Chicago06-2022
Skills
- Problem-solving abilities
- Documentation and reporting
- Multitasking Abilities
- Adaptability and flexibility
- Professionalism
- Organizational skills
- Effective communication
- Microsoft 365
- Time Management
- Scheduling
- Attention to Detail
- Event Coordination
- Creativity
Timeline
Residential DSP Supervisor
Misericordia Home
09.2023 - Current
Direct Support Professional (DSP)
Misericordia Home
09.2023 - 11.2024
Associate
Bath & Body Works Inc.
04.2023 - 03.2024
Executive Sales Associate
Luxe
03.2023 - 05.2023
Crew Member
Chipotle Mexican Grill
07.2022 - 11.2024
Bachelor of Science - Early Childhood Education
National Louis University