Lorraine Leonard
Glen Ellyn
Summary
Performance management professional with comprehensive background in enhancing team efficiency and implementing effective performance strategies. Known for strong focus on team collaboration and achieving results. Recognized for flexibility in adapting to changing needs and proficiency in leadership and communication skills.
Overview
22
22
years of professional experience
Work History
Performance Manager
Family Dollar
06.2010
- Promoted after just under two months with the company from part-time clerk to full-time Assistant Store Manager. As of January 2010, chosen by District Manager to train and test for a position at Family Dollar as a Store Manager so I could move into the role as soon the position became available. In June 2010, I was promoted to Performance Manager.
Assistant Grocery Store Manager/Liquor Department
Albertsons LLC/Jewel-Osco
09.2010 - Current
- Assisted in managing daily store operations, ensuring efficient workflows and customer satisfaction.
- Supported inventory management by monitoring stock levels and coordinating replenishment efforts.
- Trained new staff on store policies, procedures, and customer service standards to enhance team performance.
- Collaborated with department heads to implement promotional strategies that increased product visibility.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences and loyalty.
- Analyzed sales data to identify trends and recommend adjustments for improved product placement.
- Developed schedules for staff coverage, optimizing labor costs while maintaining operational efficiency.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Mentored and trained new employees, fostering a positive work environment that promoted teamwork.
Co-owner of part-time home-based business
Invitation Originals
01.2006 - 01.2010
- Co-designed and fabricate all handmade products
- Specialized in creating one-of-a-kind custom drawn/wedding and Corporate event invitations and marketing materials
- Corporate client list included the DuPage Children's Museum
Assistant Store Manager
Bassett Furniture Direct
01.2007 - 01.2008
- Supervised sales floor activities, provided sales support and motivation For whole team of designers, assisted in store merchandising/planning, customer service, and cash control.
- Prepared sales reports and assisted in developing local marketing and promotions.
Studio/Design Manager
KB Home Builders
01.2004 - 01.2006
- Two-time winner of KB Home Illinois, "Gold Nail" Customer Service Award
- Design Studio received 10 (out of 10) rating from JD Power survey of homeowners
- Successfully collaborated with new home buyers and used design and product knowledge as well as creativity and logic to help them navigate and satisfy their wants and needs in specifying appliances, interior finishes, and upgrades to beautify and personalize their new homes
- Recognized multiple times for highest sales in design options and upgrades
- Featured expert in design article written by Leslie Mann in the Chicago Tribune during my employment with KB home Illinois
Education
Bachelor of Arts - Studio Art And Illustration
Northern Illinois University
Dekalb, ILSkills
- Coaching expertise
- Client-centric approach
- Comprehensive performance evaluation
- Data analysis
- Collaborative teamwork
- Effective problem resolution
- Effective communication
- Responsive to new challenges
- Leadership development
- Skilled in conflict resolution
- Operational efficiency management
- Designing effective project plans
Timeline
Assistant Grocery Store Manager/Liquor Department
Albertsons LLC/Jewel-Osco
09.2010 - Current
Performance Manager
Family Dollar
06.2010
Assistant Store Manager
Bassett Furniture Direct
01.2007 - 01.2008
Co-owner of part-time home-based business
Invitation Originals
01.2006 - 01.2010
Studio/Design Manager
KB Home Builders
01.2004 - 01.2006
Bachelor of Arts - Studio Art And Illustration
Northern Illinois University