Lorine Knippenberg

• Managed daily RCM functions of our contracted third-party billing company, and our internal patient accounts & benefit verification teams.
• Identified critical errors in coding, compliance, and follow up actions negatively affecting collections and reimbursement, leading to terminating our third-party billing contract and bringing full RCM functions in-house.
• Interviewed, hired, trained and managed all new hires for an internal RCM Department- Patient Accounts, AR, Benefit Verification, and Cash Posting Teams.
• Created and implemented SOPS, Daily Workflows, Training guides and Informational reference materials.
• Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Developed strategic plans for day-to-day financial operations.
• Supported and educated clinical team members with revenue cycle procedures and addressed issues.
• Completed financial reporting and analysis for billing revenue cycle and month end reporting.
• Reduced Denial rate by 65%, Doubled Cash Collections and patient census within our first quarter of Internal RCM implementation for 10 centers across 3 states

• Management of onshore and offshore AR, Billing, and Patient Registration teams for 4 Behavioral Health clients.
• Monitor ATB Aging, Denial and Rejection reports and assign daily work for AR team
• Generate reports and provide data analysis for weekly client meetings and Month End Close.
• Developed SOPs, training, new hire onboarding policies and checklists, task and workflow process guidelines and communicated clear and concise directions to employees.,
• Schedule and lead client meetings to discuss, monitor, and track ongoing issues and timely execution of client's priority requests and inquiries

• Implemented the Accounts Receivable Department at the start of the company's rapid expansion and growth phase, overseeing the Collections and Cash Posting Teams.
• Monitor ATB Aging report and assign daily work for AR/Collections team
• Create work batches for Cash Posting Team and monitor daily payment posting reconciliation from bank deposit log.
• Establish set goals and objectives for collections and cash posting teams, monitor productivity and performance and communicate KPI scorecard results to our team.
• Conduct weekly/monthly team meetings to provide managerial updates, discuss any noticed trends or issues, identify areas of improvement and give recognition for positive team achievements.

• Perform quarterly in-depth account analysis, revenue recovery and reconciliation audits for all 284 patient accounts for our New York and New Jersey clients

• Filed appeals and formal complaints with payers for non-payment and denial of services, and non-compliance with the Affordable Care Act.
• Monitored patient accounts for compliance with established payment plans and flagged non-compliances. Generated patient statements and collected payment.