Lorie Clanton

• Processed transactions accurately using point-of-sale system, ensuring efficient customer service.
• Resolved customer inquiries and issues promptly, fostering positive relationships and loyalty.
• Assisted in training new cashiers on operational procedures and customer service standards.
• Maintained cleanliness and organization of checkout area, enhancing shopping experience for customers.
• Collaborated with team members to streamline checkout processes, reducing wait times for customers.
• Monitored inventory levels at registers, facilitating timely restocking of merchandise as needed.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Addressed customer needs and made product recommendations to increase sales.

• Coordinated logistics for events, optimizing service delivery and enhancing client satisfaction.
• Supervised team of catering staff, ensuring compliance with food safety regulations and operational standards.
• Trained new employees on menu offerings and customer service protocols to improve overall performance.
• Developed staffing schedules based on event requirements, effectively managing workforce allocation.
• Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
• Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
• Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
• Collaborated closely with clients to develop exciting catering menus for memorable events.
• Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
• Developed customized menus based on client preferences, dietary restrictions, and budget considerations.

I graduated from Plainfield North High School in 2020 and went to Joliet Junior college for secondary education. I did two years of studies then took a gap year to figure out what I was truly interested in. I am currently going for library science but am very interested in switching to an accounting degree to pursue a career as a bank manager.