Lori Shepard
Lindenhurst,IL
Summary
Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Front Desk Medical Receptionist
Lake Forest Pediatrics
06.2024 - 05.2025
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Completed clerical duties and tasks for clinic administration.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Answered phone calls and messages for 19 physician pediatric medical facility, scheduling appointments, and handling patient inquiries.
Manager
Therapeutic Kneads
02.2017 - 09.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Guest Service Associate
Curves
08.2008 - 06.2012
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints
- Maintained cleanliness of lobby area throughout shift
- Demonstrated excellent communication skills to effectively respond to customer inquiries, complaints and requests for service
- Greeted customers in a friendly and professional manner, providing them with product information and assistance
- Managed the front desk area including reception duties such as welcoming guests, assigning rooms, registering arrivals and departures, and verifying identification and credit cards
- Maintained a clean and hygienic work environment by adhering to safety protocols
- Upsold additional amenities whenever possible to enhance overall guest experience
- Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors
- Demonstrated ability to communicate effectively with customers and colleagues.
Nail Technician
Image Designer
06.2001 - 05.2007
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Conducted consultations with clients to determine their needs and preferences.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Ensured that safety protocols were followed during each service provided.
- Responded promptly to customer inquiries and complaints.
- Attended continuing education courses related to nail care techniques.
Education
GED -
College Of Lake County
Grayslake, ILSkills
- Customer Service
- Time Management
- Positive and Professional
- Patient scheduling
- Employee Training and Development
- Patient callbacks
- Verbal and Written Communication
- Co-payment collection
- Medical records verification
- Inventory
Timeline
Front Desk Medical Receptionist
Lake Forest Pediatrics
06.2024 - 05.2025
Manager
Therapeutic Kneads
02.2017 - 09.2023
Guest Service Associate
Curves
08.2008 - 06.2012
Nail Technician
Image Designer
06.2001 - 05.2007
GED -
College Of Lake County
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