Lori Jones
Granite City
Summary
Dynamic Store Manager with extensive experience at Family Dollar, excelling in customer service and inventory management. Proven track record of enhancing customer satisfaction through effective team leadership and innovative merchandising strategies. Skilled in training and mentoring staff, fostering a positive work environment, and optimizing store operations to drive sales and improve efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Family Dollar
11.2014 - 08.2025
- Assisted in managing daily store operations to ensure optimal customer experience.
- Learned inventory management processes to maintain stock levels and product availability.
- Supported team members in maintaining store cleanliness and organization for improved safety.
- Engaged with customers to address inquiries and enhance satisfaction through effective communication.
- Collaborated with team on merchandising strategies to promote product visibility and sales.
- Observed best practices for loss prevention to safeguard against theft and minimize shrinkage.
- Participated in staff meetings to develop knowledge of company policies and operational standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Granite City Senior High School
Granite City, ILSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
Timeline
Store Manager
Family Dollar
11.2014 - 08.2025
High School Diploma -
Granite City Senior High School
Similar Profiles
Heather WolfordHeather Wolford
Store Manager at Family Dollar/Dollar TreeStore Manager at Family Dollar/Dollar Tree
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
Darlene CadoreDarlene Cadore
Regional Human Resources Manager at Dollar Tree-Family DollarRegional Human Resources Manager at Dollar Tree-Family Dollar
Jadon EdwardsJadon Edwards
Bulk Order Filler at Dollar Tree and Family Dollar Distribution CenterBulk Order Filler at Dollar Tree and Family Dollar Distribution Center
Charlotte BarthelemyCharlotte Barthelemy
Nutrition Services Specialist (Lead) at United 4 ChildrenNutrition Services Specialist (Lead) at United 4 Children