Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lorenzo Juanico

Batavia,IL

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Able to perform almost all nursing skills and knowledge still despite changes in educational interest.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Aperion Care Fox River
Elgin, IL
05.2025 - Current
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for residents in both assisted living facility and skilled-nursing facility and delivered high-quality support to meet needs.

Customer Care Manager/CNA

BrightStar Care
St.Charles, IL
09.2024 - 04.2025
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Created customer support strategies to increase customer retention.
  • Handled complaints and employee schedules, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Certified Nursing Assistant

Covenant Living Holmstad
Batavia, IL
08.2023 - 08.2024
  • Cared for residents in their respective homes, and provided high-quality support to meet their needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

Bachelor of Science - Computer Science

Depaul University
Chicago, IL
05.2001 -

Associate of Science - Computer Science

Waubonsee Community College
Sugar Grove, IL
12-2024

Associate of Science - Nursing

Waubonsee Community College
Sugar Grove, IL

Skills

Patient-focused care

Care plan implementation

Basic life support

Alzheimer's and dementia care

Medical records management

Administrative and office experience

Microsoft Office (Word, Excel, Powerpoint, Outlook)

70 wpm typing speed

Certification

CNA - Certified Nursing Assistant

Timeline

Certified Nursing Assistant

Aperion Care Fox River
05.2025 - Current

Customer Care Manager/CNA

BrightStar Care
09.2024 - 04.2025

Certified Nursing Assistant

Covenant Living Holmstad
08.2023 - 08.2024

CNA - Certified Nursing Assistant

01-2019

Bachelor of Science - Computer Science

Depaul University
05.2001 -

Associate of Science - Computer Science

Waubonsee Community College

Associate of Science - Nursing

Waubonsee Community College

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Lorenzo Juanico