Lorena Gomez
Chicago
Summary
Healthcare Administrative Assistant with expertise in surgical scheduling at The Center for Plastic, Reconstructive, & Hand Surgery. Strong communication and organizational skills that enhance patient care and ensure compliance. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
23
23
years of professional experience
Work History
Healthcare Administrative Assistant & Surgical Coordinator to Chief of Plastic Surgery
The Center for Plastic, Reconstructive, & Hand Surgery
Chicago
01.2010 - Current
- Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Coordinated approximately 30-50 surgical cases per month
- Maintain accurate surgical schedules, leading to a 20% increase in on-time surgical starts.
- Responsible for all patients administrative encounters.
- Schedule inpatient and outpatient procedures with the operating room, surgicenter, etc..
- Maintain 100% accuracy in surgery scheduling documentation and patient records
- Obtain insurance verification and authorization for surgical procedures.
- Enters and/or pends all required pre/post-op written or protocol orders for diagnostic tests, referrals and medications. Schedules pre and post clinic visits and other requirements as directed by the provider.
- Perform all medical transcription accurately and timely for EMR.
- Generate and compile all letters, memos, calendars.
- Manage surgeons calendar, meetings, and surgeries improving efficiency by 15%.
- Improve quality of care for patients as a Spanish translator by 20%.
- Provide clerical support for all assigned areas.
- Multi task in all administrative desk duties, phones, faxing, filing, scheduling, scanning, check-in, and check-outs, process payments, and misc.
Cashier/Office
Berman Oaklawn CDJR
01.2022 - 01.2024
- Provided excellent customer service to clients
- Processed all monetary transactions
- Handled customer complaints/transfers
- Intake of vehicle inventory manually/electronic
- Performed other duties as assigned by management
Customer Service Representative/ Data Entry Operator
Cover All Flooring, Inc.
Alsip
01.2004 - 01.2008
- Resolved customer concerns and service related problems
- Increased office revenue by performing quick and accurate data entry
- Improved customer relations with exceptional customer service
- Effectively scheduled installations services for customers
- Assigned professional installers daily schedules and routes
Teller II
LaSalle Bank, N.A.
Chicago
01.2003 - 01.2004
- Processed customer transactions in a quick and efficient manner
- Referred customers to personal bankers to increase banking opportunities
- Delivered excellent customer service skills increasing productivity
- Processed all commercial and non-commercial transactions
Education
Bachelor Degree of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ01.2012
Skills
- Microsoft Office proficiency
- Bilingual in English and Spanish
- Electronic health care management
- EPIC software expertise
- Organizational skills
- Self-motivation
- Timeliness
- Multi-tasking ability
- Healthcare compliance knowledge
- Communication skills
- Resourcefulness
- Medical transcription
- Insurance Verification
- Medical transcription
Timeline
Cashier/Office
Berman Oaklawn CDJR
01.2022 - 01.2024
Healthcare Administrative Assistant & Surgical Coordinator to Chief of Plastic Surgery
The Center for Plastic, Reconstructive, & Hand Surgery
01.2010 - Current
Customer Service Representative/ Data Entry Operator
Cover All Flooring, Inc.
01.2004 - 01.2008
Teller II
LaSalle Bank, N.A.
01.2003 - 01.2004
Bachelor Degree of Science - Healthcare Administration
University of Phoenix