Summary
Overview
Work History
Education
Skills
Timeline
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Lonnie Wilson

Cicero

Summary

Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.

Overview

4
4
years of professional experience

Work History

Optician/Technician

Village Eyecare
Chicago
11.2024 - Current
  • Conducted pre-testing procedures such as measuring pupillary distance.
  • Assisted optometrists in performing eye examinations and fitting contact lenses.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Demonstrated use of various types of vision aids such as magnifying glasses, telescopes, and low vision aids.

Assistant Manager

Rosin Eyecare
Michigan Ave
07.2023 - 11.2024
  • I am responsible to help my store manager keep the store running smoothly
  • I place orders for both the office staff and doctors we have
  • I help patients with placing orders and scheduling their next appointments
  • I am also trained in insurance adjustments
  • I help my opticians deescalate situation when dealing with difficult situations

Sales Supervisor

Warby Parker
Oak Brook
03.2022 - 07.2023
  • I am responsible for keeping the sales floor running and making sure the customers are having a positive experience
  • My responsibilities change each quarter, but I have currently overseen placing orders for the store and keeping up to date with all we need
  • I also keep track of order information of spread sheets and have that reviewed by the store leader during monthly check-ins

Assistant Store Manager

Claires
Lombard
03.2021 - 03.2022
  • I was the second in command to the store manager
  • I helped with keeping the store in order allocating tasks to sales associates and receiving and sending out shipment
  • I was also tasked with customer relation and helped to train both our new and current staff better customer service tips and tricks

Education

Associate of Arts - Social Work

Morton College
Cicero
01.2019

Skills

  • Customer service
  • Insurance adjustments
  • Inventory management
  • Order processing
  • Patient scheduling
  • Technical troubleshooting
  • Point of sale systems
  • Visual merchandising

Timeline

Optician/Technician

Village Eyecare
11.2024 - Current

Assistant Manager

Rosin Eyecare
07.2023 - 11.2024

Sales Supervisor

Warby Parker
03.2022 - 07.2023

Assistant Store Manager

Claires
03.2021 - 03.2022

Associate of Arts - Social Work

Morton College

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Lonnie Wilson