London Collins
Chicago Heights
Summary
With a robust background in security management at Securitas Security Services USA, I excel in CCTV surveillance and superior customer service. My expertise includes streamlining communication, enhancing safety protocols, and mentoring teams for improved performance. Proven ability to handle high-stress situations and complex problem-solving, I significantly contribute to creating secure environments.
Overview
6
6
years of professional experience
Work History
School Security Officer
Securatex
Chicago, IL
08.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved school safety by conducting regular security checks and monitoring surveillance cameras.
- Streamlined communication between staff, students, and parents through timely updates on security policies and procedures.
- Served as a trusted resource to students, providing support and guidance on personal safety concerns when needed.
Security Supervisor
Securitas Security Services USA
Joliet, IL
07.2018 - 05.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Bloom Township
Chicago Heights, IL05.2016
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Theft prevention
- CCTV Monitoring
- Superior customer service
- Access Control
- Complex Problem-Solving
- Security Screenings
- Threat Assessment
- Visitor tracking
- Training and mentoring
Licenses and Certifications
- PERC
- 20Hr Certification
- CCL license
- CPI certified
- CPR
- Mandated Reporter
- CDL Class A
Timeline
School Security Officer
Securatex
08.2023 - 05.2024
Security Supervisor
Securitas Security Services USA
07.2018 - 05.2023
Bloom Township