Lolita Miller

· Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly.

· Identify customer in the Konect database by seeking specific information from the caller. After accurately identifying the customer in Konect, identifies the correct KONE service technician and accurately dispatches the call. Timeliness and accuracy are stressed.

· Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the customers with quick and accurate information concerning these inquiries. Immediately reports to the Shift Coordinator any calls involving entrapment or injury. Monitor all calls to ensure that they have been dispatched to the proper service technician. Answer all calls promptly to strive for no calls going into the queue. Provide the customer with professional and friendly customer service

• Stocked items on the sales floor to ensure correct location and proper facing
• Provided friendly customer service; responded to questions and guided them to product locations
• Received and sorted customer/public donations
• Prepared all donations that went out to the sales floor

Responsible for taking inbound calls from irate customer and finding a resolution to problem and giving problem
solving and great customer service to resolve issue for customer.

Modified, updated and processed existing policies and claims to reflect any changes in beneficiary, amount
of coverage or type of insurance
• Processed and recorded new insurance policies and claims
• Received and verified data such as age, name, and address
• Corresponded with insured or agent to obtain information or inform them of account changes

• Processed and recorded new insurance policies and claims
• Maintained policyholder files; updated policies & claims reflecting beneficiary changes
• Transcribed data to worksheets, data entry for documents preparations & adjustments