Summary
Overview
Work History
Education
Skills
Timeline
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LoLa Thorson

PEORIA HEIGHTS

Summary

Dynamic Social Service Director at Sharon Healthcare Elms, skilled in client advocacy and community outreach. Successfully enhanced client satisfaction through personalized service plans and innovative policies, while overseeing staff development and recruitment. Proficient in conducting needs assessments and fostering multicultural sensitivity to ensure comprehensive support for diverse client populations.

Overview

18
18
years of professional experience

Work History

Social Service Director

Sharon Healthcare Elms
02.2020 - Current
  • Referred families to shelters, legal resources, and educational programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
  • Improved client satisfaction by personalizing service plans and incorporating feedback into program improvements.

PRSC

Sharon Healthcare Pines
02.2007 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Woodruff High School
Peoria, IL
05-1980

Skills

  • Written and verbal communication
  • Client needs assessments
  • Client advocacy
  • Interviewing skills
  • Multicultural sensitivity
  • Client meetings
  • Community outreach
  • Onsite facility tours
  • Public assistance programs

Timeline

Social Service Director

Sharon Healthcare Elms
02.2020 - Current

PRSC

Sharon Healthcare Pines
02.2007 - 02.2020

High School Diploma -

Woodruff High School

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LoLa Thorson