LOGAN DUNLAP
Chicago
Summary
Driven professional highly skilled in managing reservations, solving problems, and guest inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and effective communication.
Overview
11
11
years of professional experience
Work History
Front Desk Agent/IT Intern
Marriott International, Inc.
08.2023 - Current
- Provide guest satisfaction with hospitable service by maintaining principles of wonderful model.
- Handle reservations, modifications, accounting issues, and cancellations pertaining to guest stays.
- Worked closely with other departments to ensure operations run smoothly for both internal and external processes.
- Provide technical support to staff and guest for hardware, software, and network issues.
Security Guard
Blue Line Security
01.2020 - Current
- Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
- Investigates security breaches, incidents, and other alarming behavior.
- Responsible for end-of-shift reports, including safety, action, and other activity records
- Maintained the safety of guests and visitors in the assigned areas through presence, direct support, and partnership with other staff.
Receptionist and Cook Staff
Barraco's Pizza
01.2015 - 01.2020
- Served meals by reviewing recipes; assembling, combining, and cooking ingredients; and maintaining a sanitary kitchen.
- Attended to the detail and presentation of each order.
- Placed and expedited orders.
- Prepared dishes in an utmost effective manner, according to both strict restaurant guidelines and customers’ dietary requests.
- Onboarded multiple new staff members, including proper safety and sanitation training.
Administrative Assistant
Royal Development Corp.
01.2017 - 01.2018
- Accurately scheduled meetings and travel for a group of five executives
- Enforced excellent customer service for over 1,000 clients by being a friendly bridge between client and executive
- Meticulously executed the scanning and auditing of approximately 500 20-page files per week to ensure the accuracy of incoming client information
- Augmented customer satisfaction by 35% by consistently delivering a professional and polite tone to clients in person and over the phone
- Analyzed company’s social media strategies to identify weaknesses and made/implemented recommendations for improvement.
Education
Bachelors Degree - IT
DePaul University
01-2027
Associates Degree - undefined
Moraine Valley Community College
01.2018
Skills
- Microsoft Office Suite
- Google Office Suite
- Spreadsheet Management
- Time Management
- Process Optimization
- Team collaboration and training new agents
- Hardware and software troubleshooting
- Basic networking and operating systems knowledge
Accomplishments
Marriott Q3 Performer of the Quarter
Timeline
Front Desk Agent/IT Intern
Marriott International, Inc.
08.2023 - Current
Security Guard
Blue Line Security
01.2020 - Current
Administrative Assistant
Royal Development Corp.
01.2017 - 01.2018
Receptionist and Cook Staff
Barraco's Pizza
01.2015 - 01.2020
Associates Degree - undefined
Moraine Valley Community College
Bachelors Degree - IT
DePaul University