Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Loany Guillen

Wheeling

Summary

Proactive and customer-focused, excelled at Central Cafe by enhancing customer satisfaction and loyalty through prompt resolution of complaints and maintaining a clean environment. At Wilmette Golf Club, leveraged time management and team collaboration to manage multiple tables efficiently, fostering warm relationships and adeptly handling food allergy concerns. Skilled in POS systems and known for outstanding attention to detail.

Overview

2
2
years of professional experience

Work History

Barista- Server

Central Cafe
05.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Server

Wilmette Golf Club
07.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Palatine High School
Palatine, IL
05.2022

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Barista- Server

Central Cafe
05.2024 - Current

Server

Wilmette Golf Club
07.2023 - 12.2023

High School Diploma -

Palatine High School

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Loany Guillen