Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Montalvo

Highland Park,IL

Summary

Dynamic Bilingual Customer Service Representative fluent in Spanish. Professional employee dedicated to providing excellent service comfortable working in fast-paced environment attending to complex customer service needs including product inquiries, issue resolution and escalation. Dedicated to maintaining highest customer satisfaction.

Overview

11
11
years of professional experience

Work History

Experience Specialist

Luis Montalvo
  • Clients drive the business
  • Whether footsteps or clicks, each contact leaves with an impression of the business
  • Make each interaction build opportunities for growth, Clients drive the business
  • Whether footsteps or clicks, each contact leaves with an impression of the business
  • Make each interaction build opportunities for growth.

Bilingual Customer Service Representative

Dovenmuehle Corporation
01.2021 - 01.2023
  • Handled high volume of inbound calls related to residential mortgages from multiple clients
  • Offered personalized service to each caller based on client requirement using appropriate script and procedure
  • Answered complex questions related to the mortgages
  • Routed and tasked issues to the appropriate department
  • Maintained current knowledge of lending regulations and updated knowledge of client requirements
  • Assisted other specialty teams during peak times in order to meet acceptable response times.

Luxury Manager

Jared Galleria of Jewelry
01.2019 - 01.2021
  • Client engagement and sales
  • Handled escalated complaints.

Operations Manager

Banana Republic
01.2016 - 01.2019
  • Motivate team of associates to meet hourly/daily sales goals
  • Assess daily goals and opportunities to establish execution activities
  • Build brand loyalty by promoting company brand credit card acquisition
  • Policy Compliance.

Merchandiser

ThredUP
01.2016
  • Style and Merchandising and Packaging
  • Identify and log product defects, audit shipments to meet company standards
  • Process Optimization and Team Collaboration and Quality Control.

Fulfillment Center Associate

Amazon
01.2016
  • Logistics
  • Technology and process improvement
  • Safety training and compliance.

Brand Ambassador

Ermenegildo Zegna, Google
  • Launch Activation, 24Seven, 2015
  • Prada, , Saint Laurent
  • At the Art Institute of Chicago
  • Brand Ambassador at AXE’ new campaign for men’s hair styling products
  • Promoted PowerAde and Coca-Cola products
  • Launch of the new Star Wars toy line at Target from Lucas Films.

Staffing Coordinator

Esquire Temporary Services
01.2012 - 01.2014
  • Staffing, scheduling and dispatch for multiple events and clients
  • Update employee records and data entry
  • Addressed client’s requests and feedback
  • Upsell clients new services and solutions, answer phone inquiries about services
  • Coaching and development of employees in the hospitality field
  • Collections and client accounts maintenance.

Education

Associate - Arts

College of Lake County
Grayslake, Illinois

Skills

  • Bilingual Customer Support Spanish
  • Collaboration
  • Planning
  • Conflict resolutions
  • Tasking
  • Operations Compliance
  • Document research
  • CRM

Timeline

Bilingual Customer Service Representative

Dovenmuehle Corporation
01.2021 - 01.2023

Luxury Manager

Jared Galleria of Jewelry
01.2019 - 01.2021

Operations Manager

Banana Republic
01.2016 - 01.2019

Merchandiser

ThredUP
01.2016

Fulfillment Center Associate

Amazon
01.2016

Staffing Coordinator

Esquire Temporary Services
01.2012 - 01.2014

Experience Specialist

Luis Montalvo

Brand Ambassador

Ermenegildo Zegna, Google

Associate - Arts

College of Lake County

Similar Profiles

CREATE PROFILE
Luis Montalvo