Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lloyd Hoyle

Carterville

Summary

Dynamic Senior Store Manager at Mattress Firm with a proven track record in exceeding sales targets and optimizing staffing schedules. Skilled in inventory management and regulatory compliance, I foster team building and operational efficiency, driving significant improvements in customer satisfaction and business growth.

Overview

45
45
years of professional experience

Work History

Senior Store Manager

Mattress Firm
04.2021 - Current
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
  • Oversee 3 retail units.

Culinary Director

Carbondale SLF, LLC.
10.2016 - 12.2020
  • Managed food costs by implementing inventory control measures, reducing waste, and negotiating with suppliers for better pricing.
  • Improved kitchen morale by fostering a positive work environment where team members felt valued and supported in their professional growth opportunities.
  • Collaborated with marketing teams on promotional campaigns that highlighted signature dishes or special events, driving increased traffic and revenue for the business.
  • Streamlined kitchen operations for improved efficiency through effective staff training, equipment upgrades, and process improvements.
  • Prepared 3 meals daily for residents and staff.

Dietary Supervisor

SIH
02.2010 - 10.2016
  • Developed strong relationships with vendors, negotiating favorable pricing while maintaining quality standards for ingredients used in meal preparation.
  • Managed budgetary constraints effectively, ensuring minimal impact on the quality of meals served to patients.
  • Boosted overall patient satisfaction levels due to timely response rates on special diet requests or modifications.
  • Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
  • Developed and implemented room service program and menu
  • Wrote system policy and procedure for patient nourishment room program.

General Manager

Steak N Shake
02.2008 - 01.2010
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Owner/Operator

Affordable Transportation
11.2003 - 01.2008
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Business Manager

Smith Dodge, Inc.
09.1993 - 11.2003
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.

Sales Associate

Absher Automotive
01.1991 - 09.1993
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

General Manager

DeJoy's Inc. Dba Hardee's
06.1980 - 07.1991
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

No Degree - Computer Programming

SIU Carbondale
Carbondale, IL

High School Diploma -

Elverado High School
Elkville, IL
06-1981

Skills

  • Staff scheduling
  • Visual merchandising
  • Inventory management
  • Sales forecasting
  • Regulatory compliance
  • Customer service
  • Team building
  • Employee training
  • Operational efficiency
  • Budget management
  • Time management
  • Problem solving
  • Conflict resolution

Timeline

Senior Store Manager

Mattress Firm
04.2021 - Current

Culinary Director

Carbondale SLF, LLC.
10.2016 - 12.2020

Dietary Supervisor

SIH
02.2010 - 10.2016

General Manager

Steak N Shake
02.2008 - 01.2010

Owner/Operator

Affordable Transportation
11.2003 - 01.2008

Business Manager

Smith Dodge, Inc.
09.1993 - 11.2003

Sales Associate

Absher Automotive
01.1991 - 09.1993

General Manager

DeJoy's Inc. Dba Hardee's
06.1980 - 07.1991

No Degree - Computer Programming

SIU Carbondale

High School Diploma -

Elverado High School

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