Lloyd Hoyle
Carterville
Summary
Dynamic Senior Store Manager at Mattress Firm with a proven track record in exceeding sales targets and optimizing staffing schedules. Skilled in inventory management and regulatory compliance, I foster team building and operational efficiency, driving significant improvements in customer satisfaction and business growth.
Overview
45
45
years of professional experience
Work History
Senior Store Manager
Mattress Firm
Carbondale, IL
04.2021 - Current
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Oversee 3 retail units.
Culinary Director
Carbondale SLF, LLC.
Carbondale, IL
10.2016 - 12.2020
- Managed food costs by implementing inventory control measures, reducing waste, and negotiating with suppliers for better pricing.
- Improved kitchen morale by fostering a positive work environment where team members felt valued and supported in their professional growth opportunities.
- Collaborated with marketing teams on promotional campaigns that highlighted signature dishes or special events, driving increased traffic and revenue for the business.
- Streamlined kitchen operations for improved efficiency through effective staff training, equipment upgrades, and process improvements.
- Prepared 3 meals daily for residents and staff.
Dietary Supervisor
SIH
Carbondale, IL
02.2010 - 10.2016
- Developed strong relationships with vendors, negotiating favorable pricing while maintaining quality standards for ingredients used in meal preparation.
- Managed budgetary constraints effectively, ensuring minimal impact on the quality of meals served to patients.
- Boosted overall patient satisfaction levels due to timely response rates on special diet requests or modifications.
- Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
- Developed and implemented room service program and menu
- Wrote system policy and procedure for patient nourishment room program.
General Manager
Steak N Shake
Carbondale, IL
02.2008 - 01.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Owner/Operator
Affordable Transportation
Marion, IL
11.2003 - 01.2008
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Dropped and hooked trailers and changed configuration of equipment.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Business Manager
Smith Dodge, Inc.
Carbondale, IL
09.1993 - 11.2003
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Increased market share by identifying and capitalizing on emerging market trends.
- Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
Sales Associate
Absher Automotive
Marion, IL
01.1991 - 09.1993
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
General Manager
DeJoy's Inc. Dba Hardee's
Carbondale, IL
06.1980 - 07.1991
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
No Degree - Computer Programming
SIU Carbondale
Carbondale, ILHigh School Diploma -
Elverado High School
Elkville, IL06-1981
Skills
- Staff scheduling
- Visual merchandising
- Inventory management
- Sales forecasting
- Regulatory compliance
- Customer service
- Team building
- Employee training
- Operational efficiency
- Budget management
- Time management
- Problem solving
- Conflict resolution
Timeline
Senior Store Manager
Mattress Firm
04.2021 - Current
Culinary Director
Carbondale SLF, LLC.
10.2016 - 12.2020
Dietary Supervisor
SIH
02.2010 - 10.2016
General Manager
Steak N Shake
02.2008 - 01.2010
Owner/Operator
Affordable Transportation
11.2003 - 01.2008
Business Manager
Smith Dodge, Inc.
09.1993 - 11.2003
Sales Associate
Absher Automotive
01.1991 - 09.1993
General Manager
DeJoy's Inc. Dba Hardee's
06.1980 - 07.1991
No Degree - Computer Programming
SIU Carbondale
High School Diploma -
Elverado High School