LIZMAR SANNAY BARRAGAN PARADA
Chicago
Summary
Professional with knowledge in computer science and administration, focused on efficient resource management and the use of technological tools to optimize processes. Experienced in systems management, data analysis, and supporting administrative decision-making. Recognized for organizational skills, analytical capacity, and adaptability in dynamic work environments.
Overview
25
25
years of professional experience
Work History
Housekeeping Supervisor / Room Attendant / Laundry / Public Areas
Embassy Suites by Hilton
Miami
11.2022 - Current
- Supervised, coordinated, and ensured the proper execution of cleaning, order, and presentation tasks for rooms, common areas, and assigned spaces, following the quality and service standards established by the organization.
Warehouse Associate
Amazon
Miami
04.2023 - 04.2025
- Participated in daily operations at the Amazon logistics center, ensuring the reception, storage, selection, packaging, and shipping of products to meet delivery times and quality standards, while complying with safety and workplace regulations.
Room Attendant
Staff Pro
Miami
06.2021 - 11.2022
- Responsible for cleaning, organizing, and maintaining hotel rooms, ensuring hygiene, comfort, and replenishment of supplies to guarantee guest satisfaction.
Office Manager
Administrative Service of Identification, Migration and Foreign Affairs (SAIME)
01.2012 - 12.2019
- Directed and coordinated office staff across various areas (data capture, document delivery, migration, etc.).
- Ensured compliance with SAIME’s internal procedures.
- Supervised proper use of technological equipment and identification systems.
- Managed citizen services, handled complaints, and ensured respectful and efficient service delivery.
- Prepared management reports for the General Directorate.
- Controlled receipt, safeguarding, and delivery of identity documents and passports.
- Managed office resources, materials, and supplies.
- Assigned responsibilities, evaluated staff performance, and recommended improvements.
- Ensured continuous staff training on customer service and regulations.
- Guaranteed legal and regulatory compliance of all procedures.
Teller
Banesco Banco Universal
01.2010 - 12.2011
- Performed cashier functions and provided personalized customer service.
Multifunctional Administrative Assistant
BBVA Banco Provincial
Yaritagua
01.2008 - 12.2010
- Cashier and personalized customer service.
- Balanced and managed Multiexpress ATMs.
- Oversaw operational management tasks.
Integrated Management Assistant
Transporte Machico
Yaritagua
01.2006 - 12.2008
- Managed permits and licenses before government agencies (circulation, fumigation, INTTT, etc.) for fleet and drivers.
- Prepared company payroll using Profit Plus system.
- Handled IVSS, LPH, new hires, overtime/holiday hours, and documentation control.
Customer Service Analyst
Energía Eléctrica de Barquisimeto
Barquisimeto
01.2001 - 12.2006
- Attended customer requests and complaints through multiple channels.
- Prepared reports on satisfaction indicators and response times.
- Coordinated with internal departments to provide timely solutions.
- Proposed process improvements that reduced complaints by 15%.
Education
Diploma - Finance for Non-Financial Professionals
Universidad Centro Occidental Lisandro Alvarado
01.2011
Associate Degree - Computer Science
Industrial Technological University Institute “Rodolfo Loero Arismendi”
01.2002
Skills
- Customer and service orientation
- Assertive communication and negotiation
- Problem-solving and case analysis
- Proficient in Microsoft Office and management tools
- Teamwork and ability to work under pressure
Languages
Native, Basic
Timeline
Warehouse Associate
Amazon
04.2023 - 04.2025
Housekeeping Supervisor / Room Attendant / Laundry / Public Areas
Embassy Suites by Hilton
11.2022 - Current
Room Attendant
Staff Pro
06.2021 - 11.2022
Office Manager
Administrative Service of Identification, Migration and Foreign Affairs (SAIME)
01.2012 - 12.2019
Teller
Banesco Banco Universal
01.2010 - 12.2011
Multifunctional Administrative Assistant
BBVA Banco Provincial
01.2008 - 12.2010
Integrated Management Assistant
Transporte Machico
01.2006 - 12.2008
Customer Service Analyst
Energía Eléctrica de Barquisimeto
01.2001 - 12.2006
Diploma - Finance for Non-Financial Professionals
Universidad Centro Occidental Lisandro Alvarado
Associate Degree - Computer Science
Industrial Technological University Institute “Rodolfo Loero Arismendi”
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