Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
LIZMAR SANNAY BARRAGAN PARADA

LIZMAR SANNAY BARRAGAN PARADA

Chicago

Summary

Professional with knowledge in computer science and administration, focused on efficient resource management and the use of technological tools to optimize processes. Experienced in systems management, data analysis, and supporting administrative decision-making. Recognized for organizational skills, analytical capacity, and adaptability in dynamic work environments.

Overview

25
25
years of professional experience

Work History

Housekeeping Supervisor / Room Attendant / Laundry / Public Areas

Embassy Suites by Hilton
Miami
11.2022 - Current
  • Supervised, coordinated, and ensured the proper execution of cleaning, order, and presentation tasks for rooms, common areas, and assigned spaces, following the quality and service standards established by the organization.

Warehouse Associate

Amazon
Miami
04.2023 - 04.2025
  • Participated in daily operations at the Amazon logistics center, ensuring the reception, storage, selection, packaging, and shipping of products to meet delivery times and quality standards, while complying with safety and workplace regulations.

Room Attendant

Staff Pro
Miami
06.2021 - 11.2022
  • Responsible for cleaning, organizing, and maintaining hotel rooms, ensuring hygiene, comfort, and replenishment of supplies to guarantee guest satisfaction.

Office Manager

Administrative Service of Identification, Migration and Foreign Affairs (SAIME)
01.2012 - 12.2019
  • Directed and coordinated office staff across various areas (data capture, document delivery, migration, etc.).
  • Ensured compliance with SAIME’s internal procedures.
  • Supervised proper use of technological equipment and identification systems.
  • Managed citizen services, handled complaints, and ensured respectful and efficient service delivery.
  • Prepared management reports for the General Directorate.
  • Controlled receipt, safeguarding, and delivery of identity documents and passports.
  • Managed office resources, materials, and supplies.
  • Assigned responsibilities, evaluated staff performance, and recommended improvements.
  • Ensured continuous staff training on customer service and regulations.
  • Guaranteed legal and regulatory compliance of all procedures.

Teller

Banesco Banco Universal
01.2010 - 12.2011
  • Performed cashier functions and provided personalized customer service.

Multifunctional Administrative Assistant

BBVA Banco Provincial
Yaritagua
01.2008 - 12.2010
  • Cashier and personalized customer service.
  • Balanced and managed Multiexpress ATMs.
  • Oversaw operational management tasks.

Integrated Management Assistant

Transporte Machico
Yaritagua
01.2006 - 12.2008
  • Managed permits and licenses before government agencies (circulation, fumigation, INTTT, etc.) for fleet and drivers.
  • Prepared company payroll using Profit Plus system.
  • Handled IVSS, LPH, new hires, overtime/holiday hours, and documentation control.

Customer Service Analyst

Energía Eléctrica de Barquisimeto
Barquisimeto
01.2001 - 12.2006
  • Attended customer requests and complaints through multiple channels.
  • Prepared reports on satisfaction indicators and response times.
  • Coordinated with internal departments to provide timely solutions.
  • Proposed process improvements that reduced complaints by 15%.

Education

Diploma - Finance for Non-Financial Professionals

Universidad Centro Occidental Lisandro Alvarado
01.2011

Associate Degree - Computer Science

Industrial Technological University Institute “Rodolfo Loero Arismendi”
01.2002

Skills

  • Customer and service orientation
  • Assertive communication and negotiation
  • Problem-solving and case analysis
  • Proficient in Microsoft Office and management tools
  • Teamwork and ability to work under pressure

Languages

Native, Basic

Timeline

Warehouse Associate

Amazon
04.2023 - 04.2025

Housekeeping Supervisor / Room Attendant / Laundry / Public Areas

Embassy Suites by Hilton
11.2022 - Current

Room Attendant

Staff Pro
06.2021 - 11.2022

Office Manager

Administrative Service of Identification, Migration and Foreign Affairs (SAIME)
01.2012 - 12.2019

Teller

Banesco Banco Universal
01.2010 - 12.2011

Multifunctional Administrative Assistant

BBVA Banco Provincial
01.2008 - 12.2010

Integrated Management Assistant

Transporte Machico
01.2006 - 12.2008

Customer Service Analyst

Energía Eléctrica de Barquisimeto
01.2001 - 12.2006

Diploma - Finance for Non-Financial Professionals

Universidad Centro Occidental Lisandro Alvarado

Associate Degree - Computer Science

Industrial Technological University Institute “Rodolfo Loero Arismendi”
LIZMAR SANNAY BARRAGAN PARADA