LIZET HERMOSILLIO
Midlothian,IL
Summary
Developed strong financial analysis and customer service skills in fast-paced banking environment. Known for exceptional attention to detail and ability to handle complex transactions efficiently. Seeking to transition into new field, bringing dedication to delivering high-quality service and achieving positive outcomes.
Overview
3
3
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
08.2022 - Current
- Assisted customers with account openings and inquiries, ensuring a positive banking experience.
- Learned banking software systems for transaction processing and customer account management.
- Supported team in daily operations, maintaining accurate records of transactions and client interactions.
- Provided administrative support for loan applications, gathering required documentation from clients.
- Collaborated with colleagues to enhance branch efficiency and improve customer service protocols.
- Engaged in ongoing training to develop knowledge of financial products and services offered by the bank.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
Education
Bachelor of Science - Exercise Science
Saint Xavier University
Chicago, IL05-2020
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Cross-selling expertise
- Analytical thinking
- Team coaching and training
- Risk management policies
- Teller experience
- Regulatory compliance
- Risk mitigation
- Loss prevention
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Banker
Huntington National Bank
08.2022 - Current
Bachelor of Science - Exercise Science
Saint Xavier University
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