Lizbeth Serna Perez
Chicago
Summary
Pharmacy Technician graduate from Stepful Inc with a background in customer service spanning 7 years. Holds an esthetician license and possesses bilingual proficiency in English and Spanish. Demonstrates strong communication skills and a commitment to providing excellent service in diverse environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Donalds Famous Hotdogs
08.2017 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and inquiries to enhance dining experience.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Collaborated with kitchen staff to ensure timely order fulfillment and customer satisfaction.
- Managed inventory levels by restocking supplies and notifying management of shortages.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for handling cash and credit transactions, improving accuracy.
- Resolved customer complaints promptly, fostering a positive restaurant environment.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
Restaurant Cashier
Taqueria Cowgirls
07.2020 - 07.2021
- Took customer orders
- Resolved customer conflicts
- Cashiered and managed cash register
- Organized and restocked items
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
Brow Wax Specialist
Ulta Beauty
08.2021 - 01.2023
- Provided guest assistance with cosmetics and worked the sales floor
- Worked the POS systems and checked out customers in the registers
- Provided wax services with my esthetician license (Brow, Lips, Facial waxing, Brow Laminations, Brow tinting & makeup applications)
- Engaged with guests and provided knowledge about brows, skincare and cosmetics.
- Provided exceptional customer service by ensuring a welcoming and comfortable environment during waxing sessions.
- Executed various hair removal techniques including hard and soft wax applications, ensuring client satisfaction.
- Maintained cleanliness and organization of workstations, adhering to salon hygiene standards.
- Educated clients on post-wax care and maintenance for optimal skin health and comfort.
- Assisted in inventory management by tracking product usage and restocking supplies as needed.
- Built rapport with clients, fostering loyalty through personalized service and follow-up communication.
- Adapted quickly to new products and techniques, contributing to team training initiatives for improved service offerings.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
Restaurant Cashier
Top Notch Beefburgers
10.2024 - Current
- Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Resolved potential conflicts between customers or staff members effectively, fostering a harmonious work environment.
- Assisted in inventory management, helping to keep popular items in stock.
- Improved customer satisfaction by quickly resolving payment discrepancies and inquiries.
- Implemented hygiene and safety protocols at cash register, ensuring customer confidence.
- Ensured accurate financial handling, minimizing discrepancies in daily cash totals.
- Maintained clean and organized checkout area, contributing to pleasant shopping environment.
- Enhanced customer experience by providing fast and accurate transaction processing.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and inquiries to enhance dining experience.
Education
High School Diploma -
Bogan High School
06.2019
Esthetician License - Cosmetology
The Salon Professional Academy
Lewisville, TX10.2021
Certificate - Pharmacy Technician
Stepful Inc
10-2025
Skills
- Positive attitude
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Adaptability and flexibility
- Dependability and responsibility
- Multitasking skills
- Effective communication
- Critical thinking
- Active listening
- Verbal communication
- Food safety awareness
- Order verification
- Excellent customer service
- Patience and tolerance
- Cash handling expertise
- Drawer balancing
- Carry out management
- Customer assistance
- Point of sale systems
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Cashier
Top Notch Beefburgers
10.2024 - Current
Brow Wax Specialist
Ulta Beauty
08.2021 - 01.2023
Restaurant Cashier
Taqueria Cowgirls
07.2020 - 07.2021
Cashier
Donalds Famous Hotdogs
08.2017 - 06.2020
High School Diploma -
Bogan High School
Esthetician License - Cosmetology
The Salon Professional Academy
Certificate - Pharmacy Technician
Stepful Inc