Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LIZBETH Cruz

Logistics Expert
Chicago, Illinois

Summary

Dedicated Logistics Specialist with expertise in coordinating supply chain operations and optimizing logistics processes. Proven track record in delivering exceptional customer service, ensuring timely and accurate order fulfillment while effectively managing client relationships. Strong analytical and problem-solving skills, with a keen ability to streamline operations and improve efficiency. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

7
7
years of professional experience

Work History

Logistics Representative

ChRobinson
8 2023 - Current
  • Client Relationship Management: Conduct biweekly conference calls with clients to facilitate smooth operations, addressing any concerns and providing proactive solutions to enhance collaboration
  • Load Management: Oversee modifications on loads to meet client specifications and optimize delivery schedules, ensuring timely and efficient logistics processes
  • Financial Coordination: Collaborate with NatureSweet Cherry Tomatoes to streamline financial transactions between clients and carriers, ensuring accuracy and transparency in logistics operations.

Track and trace specialist

Uber Freight
01.2022 - 07.2023
  • Managed and fulfilled warehouse supply requests with efficiency and accuracy
  • Coordinated with customers to arrange timely delivery of chemical products, ensuring seamless logistics and transportation
  • Tracked and traced shipments to guarantee reliable and secure transportation of hazardous materials (hazmat)
  • Verified compliance with regulatory requirements by ensuring necessary documentation for hazmat materials
  • Ensured prompt pickup and delivery of loads to designated destinations, maintaining high levels of customer satisfaction.

Customer Care Agent

AND Agency
09.2020 - 12.2021
  • Tracked and managed packages to ensure timely delivery and resolve any shipping issues
  • Provided exceptional customer service, offering personalized solutions to meet customer needs and resolve concerns
  • Collaborated with internal teams to resolve logistics and delivery issues, ensuring high levels of customer satisfaction
  • Utilized problem-solving skills to identify and implement process improvements.

Trainer Quality Agent

Teleperformance
11.2019 - 09.2020
  • Receiving new employees to the company
  • Providing 4 weeks of training to get them ready for operations
  • Showing troubleshooting scenarios.

Quality Assurance Quality Agent

Teleperformance
10.2018 - 11.2019

Customer Service Agent

Teleperformance
09.2017 - 10.2018
  • Customer service for the company Kohls
  • Taking calls to place online orders
  • Resolving issues customers might have had with orders or their credit card.

Education

High School Diploma -

Centro De Estudios Regiomontanos
San Nicolás De Los Garza, Nuevo León, Mexico
11.2018 - 05.2019

Skills

Trouble Shooting

Logistics Expert

Analytical Skills

Customer-Centric Approach

Logistics Analysis

Transportation Planning

Warehouse Management

International Logistics

Customer Service

Supply Chain Operations

Stress Management

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Track and trace specialist

Uber Freight
01.2022 - 07.2023

Customer Care Agent

AND Agency
09.2020 - 12.2021

Trainer Quality Agent

Teleperformance
11.2019 - 09.2020

High School Diploma -

Centro De Estudios Regiomontanos
11.2018 - 05.2019

Quality Assurance Quality Agent

Teleperformance
10.2018 - 11.2019

Customer Service Agent

Teleperformance
09.2017 - 10.2018

Logistics Representative

ChRobinson
8 2023 - Current

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LIZBETH CruzLogistics Expert