Lizbeth Barroso
Normal
Summary
Dynamic leader with proven expertise in customer service and team leadership, cultivated through experience at Rainstorm and other notable companies. A track record of enhancing customer satisfaction and streamlining operations has led to significant improvements in team efficiency and service quality. Proficient in money handling and staff training, with a strong ability to foster positive customer relations while effectively resolving challenges. Committed to driving operational excellence and delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Rainstorm
Bloomington, IL
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Store Manager
Panda Express
Normal, IL
06.2025 - 12.2025
- Implemented inventory management systems to reduce waste and optimize supply levels.
- Streamlined daily operations to enhance customer service and efficiency.
- Developed staff schedules to ensure optimal coverage during peak hours.
- Enhanced employee engagement through regular feedback and recognition programs.
Hostess Trainer
Olive Garden
Bloomington, IL
12.2020 - 05.2023
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Streamlined training process for new hostesses, reducing onboarding time significantly.
Supervisor
Sky Zone Trampoline Park
Normal, IL
01.2018 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Normal Community High School
Normal, IL05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Panda Express
06.2025 - 12.2025
Assistant Manager
Rainstorm
12.2022 - Current
Hostess Trainer
Olive Garden
12.2020 - 05.2023
Supervisor
Sky Zone Trampoline Park
01.2018 - 03.2020
High School Diploma -
Normal Community High School