Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizbeth Barroso

Normal

Summary

Dynamic leader with proven expertise in customer service and team leadership, honed at Rainstorm and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in team efficiency and service quality. Skilled in money handling and staff training, adept at fostering positive customer relations and resolving challenges effectively.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Rainstorm
12.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Hostess Trainer

Olive Garden
12.2020 - 05.2023
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Streamlined training process for new hostesses, reducing onboarding time significantly.

Supervisor

Sky Zone Trampoline Park
01.2018 - 03.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

High School Diploma -

Normal Community High School
Normal, IL
05-2020

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff training and development
  • Problem-solving
  • Customer relations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Rainstorm
12.2022 - Current

Hostess Trainer

Olive Garden
12.2020 - 05.2023

Supervisor

Sky Zone Trampoline Park
01.2018 - 03.2020

High School Diploma -

Normal Community High School

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Lizbeth Barroso