Lizbeth Gomes-Cisneros

• Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
• Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
• Resolved student inquiries related to registration and enrollment issues.
• Reviewed documentation prior to entry into the system for accuracy.
• Processed patient medical records requests in compliance with HIPAA guidelines.
• Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
• Spoke to patients upon arrival to determine if personal data or insurance information had changed.
• Provided customer service to patients by answering inquiries regarding hospital services, policies, and procedures.
• Created new patient accounts and maintained existing account information.
• Managed patient appointments, check-in procedures and invoices.

• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Operated cash registers to process customer payments.
• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

• Led daily shift operations, ensuring optimal staff performance and customer satisfaction.
• Coordinated team schedules to enhance workflow.

• Crafted specialty coffee drinks, managing inventory and maintaining a clean workspace

• Developed customer service skills, handling orders and transactions efficiently

• Worked effectively in a fast-paced team environment, meeting customer demand during peak hours

• Trained new employees on equipment operation and store procedures.