Summary
Overview
Work History
Education
Skills
Education And Certifications
Previous Experience
Timeline
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Elizabeth Bricker

Springfield

Summary

Results-driven office and management professional with 17+ years of experience optimizing administrative processes, leading teams, and delivering top-tier customer service. Skilled in handling high-level consumer affairs cases, improving operational efficiency, and leveraging CRM and financial software for business success. Demonstrated ability to enhance workflow efficiency, reduce response times, and boost customer satisfaction in fast-paced environments.

Overview

10
10
years of professional experience

Work History

National Consumer Affairs Case Manager

Movate
07.2024 - Current
  • Manage a caseload of 50+ high-level consumer affairs cases weekly for Genesis Motor America, ensuring 95%+ resolution rate
  • Oversee warranty claims, repairs, and escalations, ensuring compliance with company policies and regulatory standards
  • Process Lemon Law, buyback, and Better Business Bureau (BBB) cases with accuracy, reducing resolution time by 20%
  • Maintain administrative records and case documentation to support legal and business operations

Technical Support Representative

MedMinder
06.2021 - 03.2024
  • Provided front-line technical support for automatic medication dispensers via email, chat, and phone, improving customer retention by 15%
  • Developed troubleshooting guides that reduced repeat technical issues by 25%
  • Partnered with pharmacies to ensure accurate medication setups for patients, reducing medication errors
  • Implemented a ticketing system overhaul, reducing response times by 20%

Reservation & Guest Services Representative

Hyatt
07.2017 - 11.2020
  • Handled 100+ daily guest reservations, ensuring accuracy and high customer satisfaction
  • Introduced a feedback system that improved guest retention by 10%
  • Developed a rapid-response protocol that reduced average guest wait times by 30%

Customer Service Representative

Enterprise Rent-A-Car
09.2015 - 06.2017
  • Assisted customers through the rental process, increasing satisfaction scores by 12%
  • Streamlined the billing system, reducing invoice errors by 20%
  • Analyzed call data to improve efficiency, cutting average call handling time by 15%

Education

High School Diploma or Equivalent -

Business Administration Coursework - Self-Study & Online Courses

Skills

  • Process optimization
  • Workflow efficiency
  • Conflict resolution
  • Compliance handling
  • Documentation
  • Record-keeping
  • Retention strategies
  • Satisfaction improvement
  • Reconciliation
  • Expense tracking
  • Risk assessment
  • Regulatory adherence
  • Salesforce
  • QuickBooks
  • Microsoft Dynamics GP
  • Staff supervision
  • Mentorship programs
  • Problem-solving
  • Hardware/software expertise
  • Word
  • Excel
  • Outlook
  • PowerPoint

Education And Certifications

  • High School Diploma or Equivalent
  • Business Administration Coursework (Self-Study & Online Courses)
  • Certified in Salesforce & Microsoft Office Suite
  • Customer Service & Consumer Affairs Training

Previous Experience

  • Sales Representative, Royal Publishing, 2015, B2B advertising sales, cold calling.
  • Manager, McDonald's, 01/01/13, 12/31/15, Staff training, scheduling, inventory control.
  • Customer Service Representative, AT&T Wireless, 01/01/10, 12/31/13, Troubleshooting, customer support.
  • Head Teller/Supervisor, Tax Pros, 01/01/08, 12/31/10, Cash handling, compliance reporting.

Timeline

National Consumer Affairs Case Manager

Movate
07.2024 - Current

Technical Support Representative

MedMinder
06.2021 - 03.2024

Reservation & Guest Services Representative

Hyatt
07.2017 - 11.2020

Customer Service Representative

Enterprise Rent-A-Car
09.2015 - 06.2017

High School Diploma or Equivalent -

Business Administration Coursework - Self-Study & Online Courses

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Elizabeth Bricker