Livi Brennan
Plano
Summary
Experienced in hostess roles, providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests, while effectively managing reservations and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations. Proven impact on enhancing guest satisfaction levels in previous roles.
Overview
2
2
years of professional experience
Work History
Hostess/barista
Southern Belles Pancake House
Yorkville
02.2023 - 08.2025
- Greeted and seated guests promptly upon arrival.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Handled cash payments and reconciled daily transactions accurately.
- Took beverage orders and served drinks during peak meal times.
Education
High School Diploma -
Rosary High School
Aurora, IL05-2025
Skills
- Customer service
- Time management
- Cash handling
- Reservation management
- Food production
- Menu board art
- Cleaning and sanitation
Accomplishments
- Honor roll
- Student Body President
- Lacrosse captain
- Golf captain
Affiliations
- Golf
- Lacrosse
- Crocheting
- Volunteering
Timeline
Hostess/barista
Southern Belles Pancake House
02.2023 - 08.2025
High School Diploma -
Rosary High School