Litzy Garcia
Chicago
Summary
Dynamic leader with proven expertise in sanitation protocol and staff leadership, at Einsteins Bros Bagels. Excelled in enhancing customer satisfaction and maintaining top-rated health standards. Skilled in fostering team collaboration and implementing detailed procedures, ensuring operational excellence and exceptional service in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Einsteins Bros Bagels
08.2023 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Host/Phones/Cash
Lou Malnati's
05.2021 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
Nursing
University of Illinois At Chicago
Chicago, ILAssociate Of General Studies -
City Colleges of Chicago
Chicago, IL07.2024
Skills
- Allergen awareness
- Sanitation Protocol Expertise
- Staff leadership
- Customer service
- Detailed Procedure Implementation
- Team collaboration
Certification
- Basic nursing assistant program
- Basic Life Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Supervisor
Einsteins Bros Bagels
08.2023 - Current
Host/Phones/Cash
Lou Malnati's
05.2021 - 07.2023
- Basic nursing assistant program
- Basic Life Support
Nursing
University of Illinois At Chicago
Associate Of General Studies -
City Colleges of Chicago
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