Lisette Nickerson
Waukegan
Summary
Organized professional with a strong background in customer service, database management, and data analysis. Demonstrated ability to streamline workflows and enhance data accuracy in fast-paced environments. Bilingual and committed to exceeding performance expectations while maintaining high-quality service.
Overview
13
13
years of professional experience
Work History
Product Database Marketing Assistant
Uline
Pleasant Prairie
05.2021 - Current
- Maintain and update a SQL-based product suggestion database in Microsoft Access, supporting Product Teams and Merchandising leadership
- Independently prioritize, clean, research, and categorize incoming product requests from Sales, Customer Service, and eCommerce across assigned product classes
- Streamline data entry and classification workflows, improving reporting efficiency, data accuracy, and downstream Product Manager review
- Conduct product trend analysis using Microsoft Excel and prepare structured greenbar used by Product Managers to evaluate and present potential new items to senior leadership, including the CEO/President
- Recognized for precision, reliability, and the ability to manage high-volume data under tight deadlines
Senior Customer Service Representative / Trace Representative
Uline
Pleasant Prairie
05.2018 - 04.2021
- Provided expedited shipping quotes and proactively resolved complex shipping issues
- Built relationships with freight carriers to enhance service quality and customer satisfaction
- Handled export documentation, coordinating between customers and freight forwarders
Customer Service Representative / Product Specialist
Uline
Pleasant Prairie
07.2017 - 05.2018
- Supported customers via phone, email, and chat regarding products, orders, and website navigation
- Consistently exceeded customer satisfaction and quality metrics through strong communication and problem-solving skills
Audi Internet Sales Specialist
The Audi Exchange
Highland Park
08.2016 - 07.2017
- Managed client relationships through CRM/CDK systems, providing timely and professional follow-ups
- Created tailored promotions that enhanced customer experience and drove dealership revenue
- Responded to online inquiries within strict performance timelines, exceeding service expectations
Flagship Brand Ambassador — Events and Planning
AT&T Mobility
Chicago
10.2014 - 07.2016
- Represented AT&T’s newest products and services during high-visibility in-store events
- Coordinated cross-functional teams including OEMs, Legal, and Sponsorship to execute successful customer appreciation events
Flagship Brand Ambassador — Lifestyle Team
AT&T Mobility
Chicago
11.2013 - 10.2014
- Selected to represent the Chicago market in the flagship store’s inaugural floater program
- Led the store in customer experience goals (113% YTD) and accessory sales during Q4 2013
Sales Support Representative
AT&T Mobility
Chicago
11.2012 - 11.2013
- Improved customer experience by optimizing sales floor organization and reducing perceived wait times
- Excelled in multitasking and conflict resolution in a high-pressure environment
Education
High School Diploma -
Warren Township High School
Gurnee, IL01-2009
Skills
- Microsoft Access (Database Management)
- Microsoft Office Suite (Outlook, Word, PowerPoint, OneNote)
- Microsoft Excel
- Adobe Acrobat (Basic PDF editing and document management)
- Attention to detail
- Problem solving
- Meeting preparation
- Event coordination
- Calendar management
- SQL (Basic Data Queries and Reporting)
- Customer Relationship Management
- Cross-functional Collaboration
- Problem-solving and Process Improvement
Awards Recognition
- Vice President’s Gold Club Award — Uline
- Mentor for Basic Customer Service Training — Uline
- Shared Cube Mentor Recognition — Uline
- Representative of the Month — 02/18 & 10/20 (Uline)
Professional Development
- Ongoing coursework and hands-on training in database management
- Customer support operations and service optimization
- Cross-team collaboration and process improvement
Timeline
Product Database Marketing Assistant
Uline
05.2021 - Current
Senior Customer Service Representative / Trace Representative
Uline
05.2018 - 04.2021
Customer Service Representative / Product Specialist
Uline
07.2017 - 05.2018
Audi Internet Sales Specialist
The Audi Exchange
08.2016 - 07.2017
Flagship Brand Ambassador — Events and Planning
AT&T Mobility
10.2014 - 07.2016
Flagship Brand Ambassador — Lifestyle Team
AT&T Mobility
11.2013 - 10.2014
Sales Support Representative
AT&T Mobility
11.2012 - 11.2013
High School Diploma -
Warren Township High School