Lisa Wilson
Chicago
Summary
Operations Manager at InterPark with expertise in improving customer experiences and optimizing staffing. Proficient in budget management and negotiation, fostering strong vendor relationships. Analytical thinker with exceptional communication skills driving operational success and enhancing service standards. Results-oriented professional offering extensive background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks and NetSuite.
Overview
29
29
years of professional experience
Work History
Operation Manager
InterPark
Chicago
01.2001 - 01.2024
- Trained, developed, and evaluated managers and staff to enhance customer parking experience.
- Coached supervisory staff on personnel matters, disciplinary actions, and performance evaluations.
- Delegated responsibilities to management staff to ensure operational efficiency.
- Created and managed budget to achieve profit and loss goals.
- Maintained proactive communication with landlords and vendors to foster positive relationships.
- Participated in vendor contract negotiations and monitored implementation for compliance.
- Analyzed facility budgets and employee schedules to optimize staffing levels.
- Ensured compliance with corporate, state, and federal requirements while managing safety protocols.
Medical Support, Lead
Mercy Hospital
Chicago
01.1995 - 01.2001
- Provided administrative support to patients, ensuring efficient operations and attention to detail.
- Maintained organized files and records for effective information summarization.
- Greeted patients and responded to inquiries, updating insurance information as necessary.
- Utilized WORD, Outlook, and Excel for data analysis and reporting purposes.
- Handled incoming telephone inquiries, scheduling appointments, and addressing patient issues professionally.
- Trained new hires while collaborating daily with healthcare providers to enhance team performance.
- Evaluated subordinate staff workload and assigned tasks to optimize productivity.
- Prepared comprehensive financial and statistical reports to inform management of service progress.
Education
Degree - Business and Management
Olive Harvey College
Skills
- Oral comprehension
- Customer service
- Empathy and compassion
- Self-presentation
- Communication skills
- Customer care
- Patience and courtesy
- Positive mindset
- Analytical thinking
- Knowledge of procedures
- Public speaking
- Negotiation skills
- Organizational skills
- Staff training
- Team building
Timeline
Operation Manager
InterPark
01.2001 - 01.2024
Medical Support, Lead
Mercy Hospital
01.1995 - 01.2001
Degree - Business and Management
Olive Harvey College
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