Summary
Overview
Work History
Skills
Timeline
Generic

LISA WHEATLEY

Decatur,IL

Summary

Results-driven professional with extensive experience in customer service and office management. Recognized for enhancing operational efficiency and team collaboration while delivering exceptional support. Committed to driving improvements in service delivery and customer satisfaction.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Best One Tire
DECATUR IL
11.2025 - Current
  • Assisted customers with inquiries, providing accurate information on products and services.
  • Processed transactions efficiently using point-of-sale systems.
  • Resolved customer issues promptly, enhancing overall satisfaction.
  • Maintained product knowledge to support customer decision-making.
  • Processed customer orders and ensured accurate fulfillment of tire and service requests.

Customer Service Representative

Aston Carter
Bloomington, IL
06.2024 - 10.2025
  • Collaborated with team members to improve service delivery processes.
  • Handled customer complaints professionally, ensuring timely resolutions.
  • Participated in training sessions to enhance service skills and product knowledge.
  • Supported inventory management by documenting stock levels accurately.

Customer Service Representative

Morgan Distributing
Decatur, IL
07.2020 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Office Manager

Big B Agro
Warrensburg, IL
07.2007 - 07.2020
  • Managed office operations and streamlined administrative processes to enhance efficiency.
  • Coordinated scheduling and resource allocation to optimize team productivity.
  • Developed and implemented office policies that improved workflow consistency.
  • Oversaw inventory management, ensuring timely supplies for daily operations.

Loan Processor

Bank of Warrensburg
Warrensburg, IL
05.2000 - 01.2007
  • Processed and verified loan applications for accuracy and compliance with regulations.
  • Collaborated with underwriting teams to expedite loan approvals and resolve discrepancies.
  • Ensured timely communication with clients regarding application status and required documentation.
  • Streamlined loan processing workflows, enhancing efficiency and reducing turnaround times.

Skills

    Excellent Customer Service

    Proficient computer skills

    Banking and Lending Experience

    Easily adapt to changes

Timeline

Customer Service Representative

Best One Tire
11.2025 - Current

Customer Service Representative

Aston Carter
06.2024 - 10.2025

Customer Service Representative

Morgan Distributing
07.2020 - 04.2024

Office Manager

Big B Agro
07.2007 - 07.2020

Loan Processor

Bank of Warrensburg
05.2000 - 01.2007
LISA WHEATLEY