Lisa Vaglica
Dixon
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing data entry, and confidential information.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Trinity Insurance and Financial Services
Dixon
03.2024 - Current
- Office Managing
- Transferring handwritten information to digital format with expert degree of data entry and attention to detail within various software programs
- Transcribing, scanning, organizing and managing confidential documents within various software programs
- Scheduling all appointments, all calendaring for 5 office staff
- Social Security Seminars coordinator, scheduling, co-host and follow up with registrants
- Providing superior customer service
- Performing under high stress levels with frequent interruptions and with tight and often changing deadlines
- I very much enjoy my position and the other team members, but they do not offer health insurance.
Branch Manager
Kinsmith Finance
Boiling Springs
03.2023 - 02.2024
- Build/maintain customer relations
- Maintain company standards, lending, collecting, marketing
- Hiring/management of staff (2)
- Reporting, daily, weekly, monthly metrics
- Successfully exceeding company expectations in growth and collections
- I returned to Illinois where I am from originally.
Accounting Administrative Assistant
Groundworks/Mount Valley Foundation Services
Spartanburg
05.2022 - 10.2022
- Process AP invoices, allocate to jobs, reconcile account statements
- Process AR payments, allocation to jobs, AR collections
- Allocate crew time to specific jobs
- Conduct all follow-up with AR, AP, and employee time entry issues.
- Heavy focus on internal and external communications.
- Monitor customer survey results, created and maintained customer feedback reporting, respond to surveys
- I left this job due to the commute. I had no idea that it would take an average 65 minutes each night. Excellent company, lovely people.
District Manager
World Acceptance Corporation/World Finance
03.2021 - 11.2021
- Increased Greenville district profit by 300% in Q1/21
- 7/2007-12/2018, top performing Team in Illinois in Loan Volume, Collections, and Profit
- I retired in November 2021 and quickly realized that I needed purpose and to add value, thus returning to work.
Director of Customer Experience
World Acceptance Corporation/World Finance
Greenville
12.2018 - 03.2021
- The Customer Experience Director team consisted of internal and external client services
- Customer Care Unit; 15 team members, external client support, 999K customer base
- Branch Support Unit; 6 team members, internal field support for 1200 branches
- Large Loan Unit; 10 team members, underwriting for loans over $1500.00
- Online Lending Unit; 14 team members, underwriting online loans
- Analyzing workflow metrics to determine required productivity changes
- Team growth from 20 members in December 2018 to 45 members in March 2021
- Integral in assisting the company with servicing our customers through covid by creating and implementing the online lending process.
- World replaced my director position with 2 Directors when I went back out in the field in March 2021, separating the support teams and the lending teams.
- DEI task force
- Liaison for Intern program
Senior Accountant
City of Galesburg Finance Department
Galesburg
01.1989 - 12.2002
- Payroll
- AP/AR
- Pension funds
- Liaise for other City of Galesburg entities; Public Library, Police & Fire Pension Funds, Central Garage, Parks Dept
- Daily journal entries for all department expenses
- GL balancing
- Handling large sums of cash
- I left this job for a salary increase with World Acceptance.
Education
Some College (No Degree) - Accounting
Carl Sanburg College
Galesburg, ILSkills
- Customer Service
- Data Entry
- Team creation/management
- Office management
- Recruiting
- HR
- Payroll
- Salesforce
- Microsoft Excel
- Microsoft Word
- Dynamic 365 Business Central
- Microsoft Teams
- Outlook
- Calendaring
- OneNote
- PowerPoint
- Power BI
- SmartOffice
- Wealthbox
- Gainfully
- Tax Wise
- Workday
- Paradata
- Vanguard
- UKG
- Intuit
Timeline
Administrative Assistant
Trinity Insurance and Financial Services
03.2024 - Current
Branch Manager
Kinsmith Finance
03.2023 - 02.2024
Accounting Administrative Assistant
Groundworks/Mount Valley Foundation Services
05.2022 - 10.2022
District Manager
World Acceptance Corporation/World Finance
03.2021 - 11.2021
Director of Customer Experience
World Acceptance Corporation/World Finance
12.2018 - 03.2021
Senior Accountant
City of Galesburg Finance Department
01.1989 - 12.2002
Some College (No Degree) - Accounting
Carl Sanburg College