Lisa Shipley
Dongola
Summary
Achieved high levels of customer satisfaction by providing individualized assistance and support.
Delivered educational guidance on topics including academics, behavior management, and technology.
Created an inclusive learning environment that promoted student success through strong organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Paraprofessional
Southern Seven Health Dept/ Head Start
Ullin, IL
10.2024 - Current
- Supported classroom activities by implementing educational plans tailored to individual student needs.
- Assisted teachers in managing classroom behavior and fostering a positive learning environment.
- Collaborated with multidisciplinary teams to coordinate services and resources for student development.
- Monitored student progress and provided feedback to educators on academic performance and engagement.
- Facilitated communication between parents, teachers, and support staff to ensure student success.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Monitored student safety during school outings, ensuring secure learning environment.
- Helped feeding and daily living skills to support physical and emotional well-being.
Office Assistant
Rave Inc.
Anna, Illinois
05.2023 - 08.2024
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Provided administrative support to multiple departments as needed.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and directed them to appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Answered and directed phone calls to appropriate staff members.
- Managed daily office operations and maintained a clean and efficient workspace.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Delivered messages and ran errands.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Typed, formatted and edited correspondence and other documents.
- Answered telephones, directed calls, and took messages.
Education
High School Diploma -
Anna Jonesboro
Anna, Illinois05.2005
Skills
- Invoice Processing
- Meeting planning
- Presentation Development
- Data Entry
- Customer Service
- Call handling
- Mail handling
- File Organization
- Office Supplies Management
- Time Management
- Mail Sorting and Distribution
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Teacher support
- Classroom organization
- CPR and first aid
- Student health and safety
- Small group instruction
- Emotional support
- Relationship building
- Social skills training
- Activity planning
- Supervising student activities
- Parent communication
- Classroom technology
Timeline
Paraprofessional
Southern Seven Health Dept/ Head Start
10.2024 - Current
Office Assistant
Rave Inc.
05.2023 - 08.2024
High School Diploma -
Anna Jonesboro