Lisa Santiago
Belvidere
Summary
Persuasive Sales Ambassador known for high productivity and efficient completion of tasks. Specialize in customer relationship management, strategic sales planning, and product demonstration. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve sales targets.
Overview
26
26
years of professional experience
1993
1993
years of post-secondary education
Work History
Sales Ambassador
Club Demonstration Services at Costco
Loves Park
10.2022 - Current
- Engaged customers through product demonstrations and interactive displays.
- Provided exceptional service to enhance customer shopping experiences.
- Collaborated with team members to set up promotional events effectively.
- Goal approaches to maintain sale quotas
- Maintained cleanliness and organization of demonstration areas consistently.
- Collected customer feedback to improve future product demonstrations.
- Trained new team members on best practices for engaging customers effectively.
- Explained current promotions and discounts to customers.
- Assisted customers in finding the right products for their needs.
- Resolved customer complaints quickly and professionally.
- Maintained a clean and organized sales floor at all times.
- Demonstrated product features, benefits, and usage instructions to customers.
- Engaged with customers to identify their preferences and needs.
- Adhered to safety regulations while handling hazardous materials or equipment.
- Developed relationships with existing customers to encourage repeat business.
- Supported other departments within the organization as needed.
- Stayed up-to-date on industry trends through research activities.
- Provided feedback to store management regarding customer service issues.
- Created displays of merchandise designed to attract customer attention.
- Participated in team meetings to discuss sales strategies and performance goals.
- Increased sales by encouraging customers to purchase additional products and services.
- Maintained professionality and efficiency while working closely with leadership.
- Watched crowd to identify prospects, capture interest and maximize sales opportunities.
- Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Prepared and delivered appropriate presentations on products and services.
- Gave out product samples, coupons and pamphlets to encourage sales.
Customer Service Representative
J’s Carpet & Upholstery
Bourbonnais
10.1999 - 06.2020
- Assisted customers in selecting carpet styles and colors based on preferences.
- Processed customer orders efficiently using the point-of-sale system.
- Responded to customer inquiries via phone and email with professionalism.
- Maintained an organized display of carpet samples for easy customer access.
- Collaborated with team members to resolve customer issues promptly.
- Provided information about carpet care and maintenance to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
General Education Certificate
Cicero, ILSkills
Complete professional etiquette focus
Assist with satisfactory problem solving skills
Languages
Spanish
Elementary
Timeline
Sales Ambassador
Club Demonstration Services at Costco
10.2022 - Current
Customer Service Representative
J’s Carpet & Upholstery
10.1999 - 06.2020
General Education Certificate