LISA ROSSI-MOSER
Algonquin
Summary
Administrative and public service professional with experience in operations coordination, staff supervision, records management, reporting, volunteer administration, community engagement, supporting organizational leadership, and delivering exceptional customer service. Proven ability to manage multiple priorities, maintain accurate documentation, coordinate cross-functional initiatives, and build productive relationships with community members and stakeholders. Recognized for organization, adaptability, attention to detail, and commitment to public service.
Overview
14
14
years of professional experience
Work History
Head of Programming & Outreach | Volunteer Coordinator
Huntley Area Public Library
Huntley, IL
01.2025 - Current
- Supervise five direct reports and provide operational leadership and staff development oversight for an additional eight staff, supporting performance management, training, onboarding, offboarding, workflow alignment, and professional development
- Lead volunteer engagement efforts including recruitment, communication, placement, scheduling, and ongoing support for a large and active volunteer network
- Lead strategic planning, coordination, and execution of 20+ concurrent community programs and public engagement initiatives, guiding projects from concept through evaluation, including timelines, staffing, marketing coordination, and performance tracking
- Manage and allocate program budgets, using participation data and performance metrics to inform strategic resource decisions
- Develop reports and statistical summaries (including IPLAR) to support organizational assessment, state reporting, and strategic planning
- Coordinate departmental operations, maintain records and reporting processes, prepare statistical reports, manage schedules and logistics, and support organizational initiatives requiring collaboration across multiple stakeholders
- Represent the library in community partnerships, donor engagement initiatives, and cross-organizational collaborations supporting public service goals
- Maintain and manage a volunteer database of 100+ individuals, matching skills and interests to meaningful service opportunities
- Plan and execute 10+ fundraising initiatives annually, increasing community engagement and revenue support for library programs
- Partnered with library leadership and Library Board stakeholders to evaluate organizational effectiveness, contributing to structural changes and the creation of a dedicated foundation staff role
- Support organizational continuity and collaborative operations during periods of departmental transition and evolving community needs
Adult Reference Librarian II | Educational Liaison | Volunteer Coordinator
Woodstock Public Library
Woodstock, IL
09.2023 - 01.2025
- Managed volunteer coordination processes, contributing to a 60% increase in participation and service hours
- Recruited, trained, and supported volunteers for community programs, outreach efforts, and service initiatives
- Contributed to development of organizational strategic priorities through participation in cross-functional planning committees with municipal and library leadership
- Coordinated public service initiatives including instructional programming, outreach partnerships, and volunteer engagement activities
- Developed and implemented collaborative programs with local schools and community organizations, aligning services with community needs
- Organized large-scale fundraising initiatives, including multi-partner community events supporting youth programming
- Supported communication and relationship-building across departments and partners to ensure consistent service delivery and positive community interactions
- Provided research assistance, technology instruction, and collection development support while monitoring service trends and user needs
Adult Services Assistant Reference Librarian
Barrington Area Public Library
Barrington, IL
06.2022 - 09.2023
- Supported daily public service operations through reference, technology assistance, and reader’s advisory
- Promoted library programs and resources through proactive patron engagement
- Collaborated across departments to ensure consistent service coverage and communication
- Assisted in coordinating program logistics including scheduling, resource preparation, and communications
Library Technician I
Woodstock Public Library
Woodstock, IL
02.2020 - 06.2022
- Supported technical services workflows including material processing, inventory organization, and interlibrary loan coordination
- Maintained accuracy in circulation support functions and assisted with operational efficiency across service areas
- Contributed to patron service delivery through frontline assistance and resource management
Legal Assistant Taxon
Mount Prospect
Mount Prospect, IL
01.2018 - 02.2020
- Coordinated case documentation, research timelines, and administrative processes supporting legal proceedings and compliance requirements
- Conducted legal research and prepared filings related to property tax matters and commercial lease negotiations
- Served as liaison for clients during IRS appointments and court proceedings, facilitating clear communication and documentation accuracy
- Managed case tracking and audit-related coordination tasks requiring discretion and attention to detail
Computer Instructor
Marquette Academy
Ottawa, IL
08.2012 - 12.2015
- Designed and delivered structured technology instruction for multiple grade levels, managing lesson planning and classroom coordination
- Monitored student progress and adapted instructional approaches to support diverse learning needs
- Maintained organized classroom systems and communication with school staff to support learning outcomes
Education
Master of Science - Organizational Leadership
Johns Hopkins University
Master of Science (M.S.) - Library and Information Science
University of Illinois
Urbana, IL05-2023
Bachelor of Arts (B.A.) - English/History
University of Illinois Springfield
Springfield, IL05-2017
Associate in Arts (A.A.) - undefined
Illinois Valley Community College
Oglesby, IL05-2013
Skills
- Administrative Operations
- Records Management
- Project Coordination
- Customer Service
- Volunteer Management
- Budget Tracking
- Report Preparation & Data Analysis
- Microsoft Office Suite
- Database Management
- Community Relations
- Cross-Department Collaboration
- Staff Supervision
- Data & Records Reporting
- Administrative Support
Timeline
Head of Programming & Outreach | Volunteer Coordinator
Huntley Area Public Library
01.2025 - Current
Adult Reference Librarian II | Educational Liaison | Volunteer Coordinator
Woodstock Public Library
09.2023 - 01.2025
Adult Services Assistant Reference Librarian
Barrington Area Public Library
06.2022 - 09.2023
Library Technician I
Woodstock Public Library
02.2020 - 06.2022
Legal Assistant Taxon
Mount Prospect
01.2018 - 02.2020
Computer Instructor
Marquette Academy
08.2012 - 12.2015
Master of Science (M.S.) - Library and Information Science
University of Illinois
Bachelor of Arts (B.A.) - English/History
University of Illinois Springfield
Associate in Arts (A.A.) - undefined
Illinois Valley Community College
Master of Science - Organizational Leadership
Johns Hopkins University
Community Service
- Crystal Lake Montessori School, Board Member, Woodstock, IL, 2024-06, Present
- White Tiger Martial Arts, Black Belt Judge, Wheeling, IL, 2017, 2020, Black Belt 2017