Lisa Reynolds
Hampton
Summary
Highly motivated Director of Catering with 17 years of experience in client services and related positions. Offering exceptional communication and coordination skills. Proven proficiency in event planning, and committed to top-tier customer service and upholding professional, approachable attitude.
Overview
17
17
years of professional experience
Work History
Director of Catering
Kinseth Hospitalties
03.2006 - Current
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Worked with Food and Beverage Manager to prepare budget and negotiated favorable prices with both clients and suppliers.
- Devised and implemented strategies for new business cultivation.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Handled catering scheduling, ordered food and planned events.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Designed catering packages to increase sales and customer experience.
- Hired and trained both permanent and temporary staff members.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Bachelor of Arts - Studio Art
Truman State University
Kirksville, MO05.1995
Skills
- Attentive Service
- Entrepreneurial Leadership
- Guest Services
- Anticipating Problems
- Service Requests
- Teamwork and Collaboration
- Lead Prospecting
- Manage Promotions
- Interpersonal Communication Skills
- Event Planning Proficiency
- Service Delivery Management
- Table Layout
- Delegating Assignments and Tasks
Timeline
Director of Catering
Kinseth Hospitalties
03.2006 - Current
Bachelor of Arts - Studio Art
Truman State University
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