Lisa Powell
Park Ridge
Summary
Certified Clinical Medical Assistant with expertise in clinical documentation and patient care at Advocate Lutheran General Hospital. Proficient in healthcare software and maintaining HIPAA compliance, fostering strong relationships with medical staff. Enhanced patient satisfaction through effective communication and attention to detail.
Overview
22
22
years of professional experience
Work History
Certified Clinical Medical Assistant
Advocate Lutheran General Hospital
05.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
Unit Secretary
Northwest Community Hospital
12.2002 - 06.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH06-2025
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Medical office procedures
- Clinical documentation
- Vital sign monitoring
- Professionalism and ethics
- Physician support
- Patient scheduling
- Appointment setting
- Healthcare software usage
- Medical terminology
- Adaptable and flexible
- Medical transcription
- Medical law knowledge
- Clinical applications
- Medical terminology proficiency
- Vital signs measurement
- Data entry
- Maintaining confidentiality
- CPR
- Complex Problem-solving
Timeline
Certified Clinical Medical Assistant
Advocate Lutheran General Hospital
05.2022 - Current
Unit Secretary
Northwest Community Hospital
12.2002 - 06.2021
Bachelor of Arts - Psychology
Southern New Hampshire University
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