Lisa Nilles
Winnebago
Summary
Dynamic leader with a proven track record at Bings Drive In, enhancing customer satisfaction and team performance through strategic planning and effective communication. Skilled in customer relationship management and complex problem-solving, I excel in fostering relationships and driving business growth. Achieved significant improvements in operational efficiency and team development without compromising on service quality. Adept individual with more than 30 years working as Manager for Bings Drive In, revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Professional shipping expert with track record of ensuring timely and accurate deliveries. Skilled in inventory management, logistics coordination, and problem-solving. Strong team collaborator with focus on achieving results and adapting to changing needs. Reliable and efficient, known for maintaining high standards in fast-paced environments. Proficient Shipping Coordinator adept at keeping teams moving quickly and accurately to achieve shipping goals. Organized and detail-oriented with strong management of resources and deadlines. Bringing 4 years of expertise in related roles. Shipping Coordinator skilled at working with carriers to effectively ship to domestic and international locations. Quality-driven and hardworking with positive personality and over 3 years of experience in shipping and logistics. Positive, organized, and detail-focused, with natural aptitude for managing logistics and ensuring timely deliveries. Comprehensive understanding of supply chain principles and familiarity with inventory management and shipping software. Committed to optimizing shipping processes and enhancing operational efficiency.
Overview
38
38
years of professional experience
Work History
Shipping Coordinator
Taylor Commercial Food Service
Rockton
02.2023 - Current
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Reviewed paperwork to determine priorities and set schedules.
- Improved handling times for urgent shipments by establishing priority system.
- Collaborated with suppliers to ensure timely delivery of raw materials.
- Enhanced communication with clients regarding order status and shipping details.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Improved customer satisfaction by quickly resolving issues related to shipments.
Accounts Payable/shipping
Cimco Recycling
Loves Park
02.2021 - 08.2022
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Assessed accuracy of new data sources and data gathering techniques.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
- Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
- Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.
- Collaborated with cross-functional teams to ensure seamless service delivery for preferred accounts.
- Enhanced customer satisfaction by addressing and resolving account issues promptly and professionally.
- Developed strong client relationships, resulting in increased loyalty and retention rates.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Manager
Bings Drive In
Rockford
03.1988 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Winnebago High School
Winnebago, ILMedical Terminology
Rockford Career College
Skills
- Customer service
- Verbal and written communication
- Safety procedures
- Work prioritization
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Organizational skills
- Decision-making
- Adaptability and flexibility
Timeline
Shipping Coordinator
Taylor Commercial Food Service
02.2023 - Current
Accounts Payable/shipping
Cimco Recycling
02.2021 - 08.2022
Manager
Bings Drive In
03.1988 - 10.2019
High School Diploma -
Winnebago High School
Medical Terminology
Rockford Career College